Floor Supervisor

Job Brief

The Housekeeping Supervisor is responsible for the day-to-day room production. He/ She applies Company Policy to subordinate as interpreted by the Executive Housekeeper or his/her Assistant.



JOB SUMMARY

He / She supervises and coordinates the guest room activities of the subordinates, studies production schedules and estimates hourly requirements for completion of job assignments, supervises the guestroom activities and product in a professional way to ensure quality and consistency.

DUTIES AND RESPONSIBILITIES

Responsibilities and duties for this position shall include but be unlimited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

• Supervises the room cleaning & hygiene of the department.
• Supervises the cleaning and maintenance of equipment, immediately reporting any defects.
• Rotates the employees to different jobs whenever considered necessary.
• Eliminates all work hazards to employees and also checks on safety and fire regulations.
• Supervises the appearance and good manners of the employees and secures their cooperation.
• Ensures that there is ample stock of guest amenities, chemicals and all other items required by the department.
• Any other duties assigned by the Assistant Executive Housekeeper.
• To maximize employee productivity in order to minimize payroll cost.
• Checks punctuality of all staff assigned to her/him.
• Performs the duties of the Assistant Executive Housekeeper is his/her absence.
• To possess a general knowledge of guest room activities.
• Knows how to use the chemicals and cleaning equipment/Machines.
• Teaches and trains subordinates continuously in order to upgrade quality and production in a professional way:
• Gets involve with energy saving.
• Ensures the communication between all departments and sections is done properly.
• Maintains the high standard of quality provided to guests and other departments.
• Ensures all procedures are followed properly.
• Ensures a smooth operation to prevent and avoid any complaints.
• Must be always in good communication with other departments.
• Checks work done to ensure quality.
• Checks work delegated to his subordinates and corrects any mistakes immediately.
• Establishes and maintains effective employee relationships of the staff.
• Maintains staff motivation.
• Controls and supervises the grooming and attire of the staff.
• To implement effective skill training programs in conjunction with the Training Manager and the Assistant Executive Housekeeper.
• Establishes and maintains good relationships with his/her colleagues and ensures good communication with all Laundry staff.
• Replaces any Room attendant when requested by Executive Housekeeper.
  

CANDIDATE PROFILE

Qualification:

• Middle or Secondary Education + Additional  training or certificates in the relevant field is a plus.

Experience:

• A minimum of 3 years of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
• Experience working in remote island locations is a plus.
• At least 1 year of professional experience on a similar position is a plus.

Technical skills:

• Good knowledge with cleaning and maintenance.
• Ability to use industrial cleaning equipment and products.
• Excellent organizational and team management skills.
• Stamina to handle the physical demands of the job.
• Good time management.
• Fluency in English or another language, written and verbal communication.
• Knowledge of a second language is a plus.