Constance Belle Mare Plage
Publicada
Guest Service Assistant
Sobre el trabajo
Job Brief
The Guest Service Assistant is responsible for a smooth check-in, provides efficient and friendly service throughout the guests’ stay and ensuring a high standard of customer service.
JOB SUMMARY
The Guest Service Assistant is responsible for a smooth check-in, provides efficient and friendly service throughout the guests’ stay and ensuring a high standard of customer service. The Guest Service Assistant welcomes guest or any visitor who comes at hotel in an elegant way and directs them properly.
DUTIES and RESPONSIBILITIES
·To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure
To organize guest’s reservation, arrivals, requests, in house stay, and departures.
·To follow up on guests issues.
·To ensure all customers’ requests are handle quickly and effectively
·Check registration cards to ensure that all details necessary have been recorded.
·Update all existing and new guests’ history files as and when new information arrives.
·Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action
·To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival.
·To organize on a weekly basis the invitation for the Management cocktail.
·To participate in all hotels visit when required
·To coordinate with housekeeping, front desk and villas the visit for the day. As well as all other departments that might involve.
·To look after the guest history by maintaining a system that keep record of preferences, comments and special needs.
JOB REQUIREMENTS
·Minimum 2 years’ experience as Guest Relation Officer/Guest Service Assistant
·Diploma in Tourism Management or equivalent
·Well-Groomed
·Communicate effectively in English & French
·Ability to work in a team and under pressure
·Positive Attitude
- Departamento: Atención al cliente
La empresa
Situated on the east coast of Mauritius, Constance Belle Mare Plage enjoys a unique setting with its 2-km beach of white sand and 15 hectares of lush gardens.
The beach is perfectly protected by an offshore coral reef, making it suitable for all water sports activities.
Guests have access to other facilities like the gym, U Spa featuring Ymalia, tennis courts, kids’ club and a range of boutiques.
Its seven restaurants and six bars have contributed to the fame of Constance Hotels and Resorts’s culinary spirit.
With its two 18-hole golf courses, Constance Belle Mare Plage launched the first PGA-approved golf tournament in Mauritius and is the proud golf pioneer on the island.
