Guest Service Assistant

Company Description

Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.

Job Description

1. JOB SUMMARY

The Guest Service Assistant is responsible to look after the guests and therefore organising their reservations, arrivals, in house stay, requests and departures.

She/he is also responsible to participate in all Hotel Services offered to the guests by displaying accurate, updated relevant information.

1. JOB DESCRIPTION

Duties and Responsibilities:

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At Management discretion, direction may be given for tasks outside the scope of work described.

1. Guest satisfaction

• To ensure materials is in place for reservation, arrivals, in house stay, request, and departure.
• To organize guest’s reservation, arrivals, requests, in house stay, and departures.
• To follow up on guests issues.
• To ensure all customers requests are handling quickly and effectively.
• Check registration cards to ensure that all details necessary have been recorded.
• Update all existing and new guests’ history files as and when new information arrives.
• Monitor Guest comments cards and compile and distribute monthly guest comments.
• Perform analysis of guest’s comments for management on a monthly basis.
• Compile and affect mailing lists when required by hotel.
• Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
• Keep any records required for back up and future reference.
• Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.
• The Guest Service Assistant should make a very good first impression. Indeed, she/he should be a smiling, welcoming and warm person. He/she shouldn’t forget that she/he represents the first contact with guests and we have just one chance to do a first good impression.
• To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensures all rooms are assigned two days in advance to guest arrival.
• To organize on a weekly basis the invitation for the Management cocktail.
• To keep up to date the Hotel golden book by asking High Profile guest to sign it.

1. Hotel Visit:

• To participate in all hotels visit when required.
• To participate in all Eductours when required.
• To coordinate with housekeeping, front desk and villas the visit for the day. As well as all other departments that might involve.

1. Communication:

• To look after the guest history by maintaining a system that keep record of preferences, comments and special needs.

1. Environmental Awareness:

• To comply with all company and local laws regarding, Fire, Health and Safety procedure.
• To participate in any training sessions of the aforementioned.
• To report and follow up any defects with equipment within the work environment.

Qualifications

Qualification:

• Middle or Secondary Education + Additional  training or certificates in the relevant field.

Experience.

• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts.
• Experience working in remote island locations is a plus.

Technical skills:

• Must have the ability to relate professionally to all levels of staff, guests, clients and VIP’S
• Strong communication, written and interpersonal skills. 
• Be diplomatic.
• telephone skills
• Fluency in English and another language, written and verbal communication.
• Knowledge of a third language is a plus.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.