Quality Trainee

Company Description

A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form.

Job Description

• Assist in the creation, recording, editing, and production of training videos in accordance with Forbes Standards and hotel requirements.
• Develop and upload training content onto the Learning Management System (LMS), including course introductions, assessments, quizzes, and supporting materials.
• Create and update product knowledge training materials, including training manuals, presentations, handouts, and PDF resources.
• Support the Learning & Quality team in maintaining accurate and up-to-date training records and documentation.
• Assist in the preparation of training presentations and educational materials for departmental and hotel-wide training sessions.
• Participate in internal quality audits and inspections, ensuring complete coverage of guestrooms and operational areas as assigned.
• Conduct reviews of digital and printed communication materials, including website content, menus, brochures, and other collateral, to identify and report grammatical, spelling, and syntax errors.
• Assist in updating and maintaining quality-related documents, standards, procedures, and records.
• Support Management (GM/HM/EAM/QM) with special projects, including research, report preparation, PowerPoint presentations, and administrative tasks.
• Coordinate with various departments to collect information and materials required for training and quality initiatives.
• Ensure confidentiality of company information, training materials, and operational data at all times.
• Perform any other duties and responsibilities assigned by Management in line with the trainee's learning objectives and departmental requirements.

Qualifications

• Currently pursuing or recently completed studies in Hospitality Management, Training & Development, Business Administration, Marketing, Communication, Multimedia, or a related field.
• Good knowledge of Microsoft Office Suite (PowerPoint, Word, Excel).
• Basic knowledge of video recording and editing software.
• Excellent written and verbal communication skills in English and French.
• Strong attention to detail, particularly in proofreading and document review.
• Creative mindset with an interest in digital learning and content creation.
• Organized, proactive, and able to work independently as well as within a team.
• Ability to manage multiple tasks and meet deadlines.

Additional Information

WORK WITH CONSTANCE

 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿 We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

 🌿 Be part of a company that values people, innovation, and excellence.