Shift Leader - Guest Services
Sobre el trabajo
Join us as a Guest Services Co-ordinator Shift Leader at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
To supervise the Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. To ensure smooth running for their shift and communication with other departments.
- Departamento: Responsable Relación Clientes
Sobre ti
- Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
- Assist with Check in and Check out
- Supervise the billing, ensuring folios are up to date and accurate
- Liaise directly with the VIP guests ensuring all their needs are met
- Deal promptly and effectively with any guest concerns
- Conduct a shift handover in conjunction with the Guest Service Manager at the end of each shift.
- To assisst the Guest Service Managers when needed
- To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to mangement
- Carry out on the job training with all Guest Service Receptionists
- Act as an ambessador of the hotel
- Attend any training courses may seem beneficial
- Idioma requerido: Inglés.
La empresa
Coworth Park is a 70-room luxury country house hotel and spa set in 240 acres of picturesque Berkshire parkland just 45 minutes from central London and 20 minutes from Heathrow airport. Its location, unrivalled in the UK for the ease and convenience of its transport links, is also enhanced by its own helipad. The estate includes an eco-luxury Spa with indoor pool and three restaurants including the Spa Cafe, relaxed dining in The Barn and Michelin fine-dining at WOVEN by Adam Smith. The only UK hotel to feature its own polo fields as well as an exceptional equestrian centre, current facilities include stabling for 30 horses together with self-contained accommodation for grooms and a full programme of polo tournaments.
