Shift Engineer (HVAC & REF) - Crowne Plaza Muscat OCEC

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Oman, Muscat

Hotel: Muscat OCEC (MSCCP), Madinat Al Irfan, Airport Heights, 113

Job number: 110361



As a Shift Engineer, he is responsible to support the whole engineering team and ensuring that the engineering and maintenance operations within the hotel, including general property maintenance, are working properly and up to the hotel operating standards. You are also responsible to keep all equipment in good repair and providing day-to-day maintenance support to the hotel. Additionally, work towards and support the improvement of engineering service to guests other departments, and colleagues.

YOUR DAY-TO-DAY:

• Complete maintenance work orders from all departments on a timely basis by following the hotel’s standard operating procedures.
• Perform day-to-day routine and preventative maintenance within the hotel rooms and public areas.
• Respond promptly and efficiently to any maintenance calls that arise either by the guest or other departments.
• Respond courteously to guest requests promptly and resolve matters to the guest’s satisfaction.
• Able to prioritize maintenance issues e.g.: attend to the breakdown of plant and machinery on priority.
• 6 Perform maintenance activities in the guest rooms and public areas including electrical equipment, plumbing, and Air conditioning.
• Program TVs and perform general housekeeping and engineering-related inventory duties.
• Test, troubleshoot, and perform basic repairs on all types of equipment.
• To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation, and to handle emergencies involving the systems.
• Understand and operate electrical, plumbing, refrigeration, and water systems.
• Communicate with different departments and provide them with information and assistance.
• Check for new maintenance requests e.g.: OOO - Out of Service and OOO - Out of Order from the PMS (Property Management System) and update remarks once the task is completed.
• Able to use your wits and technical abilities to solve problems and make repairs effectively and efficiently.
• Able to maintain a daily logbook of work done during the shift.
• Able to delegate duties to the Engineering supervisors, Ken fix-it, and other technicians.
• Able to take charge of a shift of eight to nine working hours (Morning, Afternoon, Night or Break Shift).
• Able to complete the daily checklist before handing over the shift.
• Able to look after the smooth functioning of all machinery and equipment.
• Able to give proper handover to the next shift and also take regular briefings of the shift staff.
• Able to complete the daily checklist before handing over the shift.
• Able to look after the smooth functioning of all machinery and equipment.
• Able to give proper handover to the next shift and also take regular briefing of the shift staff.
• Enter all guest complaints and back-of-the-house complaints as soon as they are received at the engineering control desk log book.
• Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard.
• Inform the Duty Engineer of recurring complaints so that general shift staff can rectify the problems permanently.

WHAT WE NEED FROM YOU:

• A high school diploma with technical or vocational schooling. Basic computer skills and MS product suites, previous experience in working with maintenance software, PMS - Property management systems, etc. added advantage.
• A passion for delivering great customer service.
• Excellent guest relations and communication skills are required.
• Ability to read and understand test equipment, measuring devices, and safety manuals.
• Ability to work without close supervision and within established time frames.
• Demonstrable electrical experience and current working knowledge of general maintenance and engineering work
• Experience in general trades such as light plumbing, minor electrical, painting & drywall, and general repairs required.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.