Hard Rock Hotel - Reservations Manager
Sobre el trabajo
Are you a detail-oriented hospitality professional with a passion for guest experience and smooth operations?
We’re looking for a Reservations Manager to join the iconic Hard Rock Hotel Malta and ensure our booking process hits all the right notes.
If you’re organised, guest-focused and thrive in a fast-paced environment, this is your stage. 🎸
🎯 Your Mission
As our Reservations Manager, you’ll oversee the reservations department, ensuring a seamless booking journey for our guests across rooms, suites, restaurants and events. You’ll lead the team with efficiency and energy, turning inquiries into unforgettable stays and experiences.
📞 What You’ll Do
- Manage the day-to-day operations of the reservations team, ensuring accuracy and efficiency in all bookings
- Develop and implement strategies to maximise occupancy and revenue while delivering top-class service
- Monitor booking channels (direct, OTA, GDS) and optimise distribution for performance
- Train, motivate and supervise the reservations team to maintain high service standards
- Analyse reservations data, forecast demand and provide reports to management
- Collaborate with Sales, Marketing and Front Office teams to align strategies and guest experience
- Handle VIP bookings, special requests and complex group reservations with care and precision
💡 What We’re Looking For
- 3–5 years’ experience in hotel reservations or front office, with at least 1–2 years in a supervisory/managerial role
- Strong knowledge of reservations systems and channel management tools (Opera or similar)
- Commercially savvy with a strong understanding of revenue management principles
- Excellent communication and leadership skills, with a guest-first mindset
- Highly organised, detail-oriented and comfortable in a fast-paced, high-volume environment
- Fluent in English (other languages are a plus)
- Positive, dynamic and ready to bring the Hard Rock vibe to every interaction 🎶
🎁 What’s On the Table
- A leadership role in one of Malta’s most exciting hotel openings
- A dynamic people-first culture where your ideas and energy matter
- Competitive salary + performance bonus
- Career growth opportunities
🔥 Make It Happen
If you’re ready to lead the reservations team with precision and passion, apply now and be part of the Hard Rock Hotel Malta story.
- Departamento: Dirección
La empresa
db has a vision which is as clear as it is ambitious. We run db Seabank Resort + Spa, db San Antonio Hotel + Spa, 3 Hard Rock Cafe Restaurants, Starbucks Malta, Blu Beach Club, Amami, Westreme, Nine Lives & AKI, which strive to be rated by guests amongst the top in Malta and Europe.
db has a story to tell. About itself and what it stands for. About where we see ourselves in the world. Above all, it is a story of the people who enter our hotels as guests and leave as friends.
These are the ten chapters of the db story.
Excellence in everything
db management will not strive to be excellent. It is so. For us, excellence is not a goal but a way of doing things - by putting our heart in it for our guests.
Excellence is not limited to what is visible or directly experienced by our guests. It is the foundation of the brand and what integrates it into a single streamlined operation.
Value for money
Today’s tourism world has become one giant, completely open, market. Low cost travel has made competition healthier. With information just a mouse click away, guests’ choices have become easier. And user review sites and social media pages have made guests’ opinion king.
We at db welcome this new tourism world and embrace its challenges with pride and enthusiasm. Because it suits us fine. Because, quite simply, we offer value for money in everything we do.
Enjoyment
Our hotels and resorts are designed and operated to offer excellent accommodation and unique restaurants. But we know that our guests expect that something extra from us – the choice to enjoy themselves according to their preferences. That’s precisely why enjoyment has its own page on the db menu.
An experience, not just a stay
A hotel stay comes and goes. But an experience lasts for a very long time. We at db do our very best to turn our guests’ stay into a unique and memorable experience.
Guests always come first
At db we don’t just believe that guests always come first. This principle defines who we are and what we stand for. We look at our hotels and resorts as places where our guests find and get what they are looking for.
Our best teacher and partner is the guest with a helpful suggestion. Listening to his or her view is the best way to keep tweaking our systems to deliver what guests desire. And deserve.
Close to you
For us, there’s more to good service than being polite and sticking to a set of rules. We treat our guests as members of our ever-growing family. To us, they are men, women and children who for a short period call one of our hotels home.
To achieve this goal our staff plays a fundamental role. That is why they undergo regular training and develop their career plans closely with us. After all, to our clients they are db.
Those who seek us
Our guests tend to look for comfort, good service, variety and a relaxing time away from it all. They also want what they desire to be within arm’s length. And we oblige.
Hosting guests from over the world
db’s hotel systems and operations are geared to host guests from all over the world, embracing widely different cultures. We pride ourselves in being sensitive to the customs, norms and preference of all our guests.
The world is our oyster
db hotels and resorts will not remain where they started. We are positioned for the global, not just the local, market. Our offer is designed to be unique and competitive across and beyond national frontiers.
We are (part of) the world
db is a business. But we are also members of the communities and societies in which we operate. We take this membership very seriously and it is part of our mission to give a positive and distinctive contribution to the places, cultures and countries where we work.
