San Antonio - Night Manager
Sobre el trabajo
db Group is Malta’s leader in the hospitality and leisure sector, operating renowned hotels such as db Seabank Resort & Spa and db San Antonio Hotel & Spa, alongside a diverse portfolio of restaurant brands including AKI, Amami and Nine Lives, as well as international names such as Starbucks and Hard Rock Hotel & Café.
We are recognised for our commitment to quality, innovation and delivering exceptional guest experiences across all our properties.
We are currently seeking an experienced and responsible Night Manager to oversee the overnight operations of one of our all-inclusive hotels. The selected candidate will act as the senior manager on duty and ensure the smooth, safe and efficient operation of the hotel throughout the night.
The Role
The Night Manager will ensure that guests receive professional service, hotel procedures are followed, emergencies are handled appropriately, and all operational, safety and financial controls are completed accurately.
Main Duties and Responsibilities
- Assume full management responsibility for the hotel during the night shift.
- Ensure the smooth operation of the Front Office and all other overnight departments.
- Welcome late-arriving guests and oversee check-ins, check-outs, room allocations and special requests.
- Handle guest complaints, emergencies and unusual situations calmly and professionally.
- Monitor service standards and ensure guests receive the correct all-inclusive services and entitlements.
- Coordinate with Security, Housekeeping, Maintenance, Food and Beverage and other departments when assistance is required.
- Ensure restaurants, bars, entertainment areas and public spaces are closed safely and according to hotel procedures.
- Oversee the night audit and verify room charges, payments, cash transactions, credit limits and daily revenue reports.
- Investigate and correct billing or system discrepancies before closing the business day.
- Conduct regular inspections of guest areas, public spaces, entrances and back-of-house areas.
- Ensure compliance with fire, health and safety, security and emergency procedures.
- Respond appropriately to medical incidents, fire alarms, evacuations and security concerns.
- Record all incidents, complaints, maintenance issues and significant events in the Night Manager’s logbook.
- Monitor noise levels, guest behaviour and access to the hotel during nighttime hours.
- Ensure employees on duty are present, properly groomed and carrying out their responsibilities.
- Guide and support overnight employees and arrange operational coverage when necessary.
- Liaise with emergency services, contractors and external authorities when required.
- Prepare a detailed handover for the morning management team.
- Maintain confidentiality concerning guests, employees and hotel operations.
- Perform any other reasonable duties assigned by senior management.
Requirements
- Previous Front Office or hotel operations experience, preferably within a large all-inclusive hotel.
- Previous experience in a supervisory, Duty Manager or Night Manager position.
- Strong knowledge of hotel property-management systems and night-audit procedures.
- Excellent leadership, communication and guest-service skills.
- Ability to manage complaints, emergencies and challenging situations calmly and professionally.
- Good understanding of financial controls, cash handling, fire safety and security procedures.
- Fluency in English; additional languages will be considered an advantage.
- Availability to work permanent night shifts, weekends and public holidays.
- Departamento: Recepción
La empresa
db has a vision which is as clear as it is ambitious. We run db Seabank Resort + Spa, db San Antonio Hotel + Spa, 3 Hard Rock Cafe Restaurants, Starbucks Malta, Blu Beach Club, Amami, Westreme, Nine Lives & AKI, which strive to be rated by guests amongst the top in Malta and Europe.
db has a story to tell. About itself and what it stands for. About where we see ourselves in the world. Above all, it is a story of the people who enter our hotels as guests and leave as friends.
These are the ten chapters of the db story.
Excellence in everything
db management will not strive to be excellent. It is so. For us, excellence is not a goal but a way of doing things - by putting our heart in it for our guests.
Excellence is not limited to what is visible or directly experienced by our guests. It is the foundation of the brand and what integrates it into a single streamlined operation.
Value for money
Today’s tourism world has become one giant, completely open, market. Low cost travel has made competition healthier. With information just a mouse click away, guests’ choices have become easier. And user review sites and social media pages have made guests’ opinion king.
We at db welcome this new tourism world and embrace its challenges with pride and enthusiasm. Because it suits us fine. Because, quite simply, we offer value for money in everything we do.
Enjoyment
Our hotels and resorts are designed and operated to offer excellent accommodation and unique restaurants. But we know that our guests expect that something extra from us – the choice to enjoy themselves according to their preferences. That’s precisely why enjoyment has its own page on the db menu.
An experience, not just a stay
A hotel stay comes and goes. But an experience lasts for a very long time. We at db do our very best to turn our guests’ stay into a unique and memorable experience.
Guests always come first
At db we don’t just believe that guests always come first. This principle defines who we are and what we stand for. We look at our hotels and resorts as places where our guests find and get what they are looking for.
Our best teacher and partner is the guest with a helpful suggestion. Listening to his or her view is the best way to keep tweaking our systems to deliver what guests desire. And deserve.
Close to you
For us, there’s more to good service than being polite and sticking to a set of rules. We treat our guests as members of our ever-growing family. To us, they are men, women and children who for a short period call one of our hotels home.
To achieve this goal our staff plays a fundamental role. That is why they undergo regular training and develop their career plans closely with us. After all, to our clients they are db.
Those who seek us
Our guests tend to look for comfort, good service, variety and a relaxing time away from it all. They also want what they desire to be within arm’s length. And we oblige.
Hosting guests from over the world
db’s hotel systems and operations are geared to host guests from all over the world, embracing widely different cultures. We pride ourselves in being sensitive to the customs, norms and preference of all our guests.
The world is our oyster
db hotels and resorts will not remain where they started. We are positioned for the global, not just the local, market. Our offer is designed to be unique and competitive across and beyond national frontiers.
We are (part of) the world
db is a business. But we are also members of the communities and societies in which we operate. We take this membership very seriously and it is part of our mission to give a positive and distinctive contribution to the places, cultures and countries where we work.
