Front of House Supervisor

Front of House Supervisor – Locke Millenium Bridge 

We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front office and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations.

The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence.

 

THE STAGE IS SET

The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.

What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.

Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.

This is our backdrop. We’re on an exciting journey step on stage and play your part.

 

THE WORK IN YOUR HANDS

Oversee daily front of house operations, including reception and guest services

Lead, train, and motivate front office team members

Ensure a consistently high level of guest service and satisfaction

Handle guest feedback, complaints, and service recovery professionally

Manage staff scheduling, performance, and training

Ensure compliance with hotel policies, procedures, and brand standards

Coordinate closely with housekeeping, F&B, and other departments

Prepare reports, forecasts, and operational updates for management

 

THE FIRE YOU CARRY

Strong leadership and people-management skills

Excellent customer service and guest relations abilities

Clear and professional communication skills

Strong organizational and time-management skills

Problem-solving and decision-making abilities

Ability to remain calm under pressure

Attention to detail and operational awareness

Knowledge of hotel front office procedures

Proficiency in property management systems (PMS) preferred

 

YOUR PROVEN TRACK

Proven experience as a Front of House Supervisor or in a senior front office role

Previous experience working in a hotel environment is essential

Experience managing front desk, concierge, or guest services teams

Experience handling guest complaints and service recovery

Experience preparing schedules, reports, and operational forecasts

Ability to work flexible hours, including weekends and public holidays

Relevant hospitality qualification or equivalent experience preferred

 

OUR TREASURE CHEST

28 days Holidays inc Bank Holidays (Including the option to buy more if you want them),

Wellbeing benefits

Free nights in our properties

Awesome recognition schemes

Pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.

 

WHAT WE LOOK FOR

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.

If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.