Group Finance Shared Services Manager

GROUP FINANCE SHARED SERVICES MANAGER – LONDON HQ

This role will be based within our finance function and will lead the day-to-day operations of our shared services of accounts payable and accounts receivable across the group. Reporting to the VP of Finance, the Group Finance Shared Services Manager will be responsible for overseeing all transactional finance activities, ensuring compliance with business KPIs and providing the delivery of accurate, timely, and compliant financial information. The role will work closely with others to drive efficiency, standardisation, and continuous improvement across processes, while maintaining strong governance and adherence to local regulatory requirements. This role is based at our London Bridge office 5 days per week.

THE STAGE IS SET

The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.

What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.

Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.

This is our backdrop. We’re on an exciting journey step on stage and play your part.

THE WORK IN YOUR HANDS

• Lead the Accounts Payable and Accounts Receivable teams (4 direct reports and c. 15 indirect reports) to deliver UK and European transactional processes, ensuring compliance with KPIs, local legislation and best practice.
• For Accounts Payable ensures accurate, timely processing of invoices and payments while maintaining strong controls, effective vendor relationships, and compliance with financial policies.
• For Accounts Receivable ensures accurate and timely billing of guests and partners, efficient collection of payments, proactive credit control, and clear reconciliation of revenue across all properties and channels.
• Oversee an appropriate control environment ensuring business processes are clearly defined and documented.
• Ensure the successful operation of key systems including ERP, PMS, POS and expense platform to support shared services processes.
• Enable the continuous improvement of the teams processes to deliver significant transactional process efficiency and automation. 
• Deliver adhoc and month end tasks such as approvals, reconciliations, journal signoffs and oversight of period-end close. This includes oversight of bad debt provisions and recurring accruals.
• Provide guidance and coaching to the team to enable business success.
• Lead the team through change. Provide Shared Service representation and insight for business wide projects and lead the execution of new business and regulatory requirements, e.g. European e-invoicing or integrating new software with Locke’s Finance system (Netsuite).
• Be the point of contact and escalation for key internal and external stakeholders.

THE FIRE YOU CARRY

• Experience of leading day-to-day transactional finance procedures and management. 
• Be curious to solve problems and stop them recurring
• Be data led in problem solving
• Strong business acumen and problem-solving ability.
• Autonomous and adaptable, ability to organise and prioritise multiple tasks and deadlines. 
• Excellent attention to detail and an organised logical approach is essential.  
• Ability to build strong relationships with other functions in the business to enable the successful delivery of business processes. 

YOUR PROVEN TRACK

• Strong financial understanding. Preferred qualified accountant - ACA/ACCA/CIMA qualified (or equivalent) 
• MS Office literate, with advanced excel skills.  
• Good examples of problem-solving including working with systems to deliver improvements.   
• Excellent written and verbal communication.  
• Proven success managing external stakeholder relationships.

WHAT WE LOOK FOR

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.

If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.