Operations Graduate

OPERATIONS GRADUATE - LONDON HQ

As Operations Graduate, you’ll support the teams behind the scenes that keep our properties running smoothly and our guest experiences exceptional across edyn’s portfolio of brands.

Working closely with property teams and central functions, you’ll gain hands-on experience across operational performance, reporting, process improvement, and service delivery. You’ll help monitor performance, support operational initiatives, maintain standards, and identify opportunities to make the way we work even better.

This role is perfect for someone who is curious, organised, and enjoys understanding how things work. Combining analytical thinking with a proactive approach, you’ll play an important part in supporting our operations function and contributing to the continued growth of our hospitality business. This role is based five days a week in our London Bridge Head Office.

THE STAGE IS SET

The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.

What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.

Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.

This is our backdrop. We’re on an exciting journey step on stage and play your part.

THE WORK IN YOUR HANDS

Operational Coordination & Administration

• Support the coordination of operational activities between Head Office and property teams.
• Assist in maintaining central operational procedures, policies, and process documentation.
• Monitor the completion of operational actions and follow up with relevant stakeholders where required.
• Support the rollout of new operational initiatives, tools, and ways of working across the portfolio.

Performance Monitoring & Reporting

• Assist in preparing daily, weekly, and monthly operational performance reports for senior management.
• Consolidate data from multiple properties and systems to support business reviews and operational decision-making.
• Monitor key operational metrics, identify trends, and escalate potential risks or performance issues where appropriate.
• Support the preparation of presentations, dashboards, and analysis for operational meetings and reviews.

Cross-Functional Stakeholder Support

• Work closely with Finance, Commercial, HR, Technology, and other central functions to support operational priorities.
• Provide operational information and administrative support for cross-functional projects and initiatives.
• Assist property teams with queries relating to operational processes, reporting requirements, and system usage.
• Build effective working relationships with stakeholders across the business.

Compliance & Governance Support

• Assist with the coordination of operational compliance activities, including audit tracking and policy adherence.
• Maintain records of compliance actions and ensure documentation is complete and up to date.
• Support the monitoring of operational standards and governance requirements across multiple jurisdictions.
• Ensure operational activities are carried out in line with company policies and relevant regulatory requirements.

Continuous Improvement & Projects

• Participate in operational improvement projects and strategic business initiatives.
• Help identify opportunities to improve efficiency, standardise processes, and enhance operational effectiveness.
• Support the testing, implementation, and review of new systems, reporting tools, and operational processes.
• Contribute ideas and feedback to support the ongoing development of the Central Operations function.

THE FIRE YOU CARRY

• You will be self-motivated, organised, and outcome-focused, looking to achieve all metrics and expectations set in terms of task delivery.
• Strong attention to detail and the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with the confidence to work with stakeholders across different functions and levels of the business.
• Strong analytical and problem-solving skills, with the ability to interpret operational data and identify insights.
• A proactive approach to learning and continuous improvement
• MS Office skills, particularly Excel, Word, and PowerPoint.

YOUR PROVEN TRACK

• First-class or Upper Second-Class Honours degree in Business Management, Operations Management, Hospitality Management, or a related field.
• Previous internship, placement, or work experience in operations, business support, consulting, or hospitality is desirable.
• Experience working in a multi-site, hospitality, or service-based organisation

WHAT WE LOOK FOR

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.

If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.