IT Specialist

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Exceute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Information Technology Team as an IT Specialist will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A minimum of 6-8 years of Supervisory Experience in a High-Volume Environment within the UAE in a Specialised IT Role.
  
• A Bachelor's Degree in Computer Science, Information Technology, or a related field would be advantageous.
  
• An exquisite track record as an IT Specialist or in a similar capacity within a hotel or Hospitality Environment, to elevate FIVE's Gold Standard to New Heights.
  
• Unparalleled knowledge of computer systems, networks, hardware, and software, with hand-crafted expertise in the field.
  
• Proficiency in troubleshooting and resolving technical issues, adding a touch of first-in-class problem-solving to every task.
  
• Familiarity with Hotel-Specific Applications and Property Management Systems is a plus.
  
• Proven experience in Project Management and the exceptional ability to handle multiple tasks simultaneously.
  
• Desirable certifications, such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), signify an industry-leading commitment to continuous improvement.
  
• A strong understanding of Industry Regulations is beneficial.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
  
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
  
• Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
  
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  
• Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a plus.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Offers next-level Technical Support to FIVE Tribe Members and Guests, addressing hardware, software, and network-related issues.
  
• Troubleshoots and resolves technical problems promptly, ensuring minimal disruption to FIVE's Operations, adding a personalised touch to each solution.
  
• Assists in the Setup and Configuration of computer systems, printers, and other IT equipment, ensuring a ‘FIVE-Star’ experience for users.
  
• Promptly responds to support tickets and inquiries, meticulously Documenting Issues and Resolutions, adding a sensational level of professionalism to each interaction.
  
• Expertly monitors and maintains FIVE's computer Networks, both wired and wireless, guaranteeing exquisite Connectivity, top-notch performance, and robust Security Protocols.
  
• Diligently implements Network Security Measures, ensuring an industry-leading level of Protection for Data Integrity, while curating regular Audits for comprehensive Security Assessments.
  
• Installs, configures and maintains servers, switches, routers, and other network devices, using visionary Expertise to Optimise Network Performance.
  
• Collaborates closely with vendors and service providers, enhancing Troubleshooting Efforts for network connectivity and performance, ensuring a boundary-breaking IT Experience.
  
• Performs Routine System Backups and implements Disaster Recovery Procedures, maintaining a next-level readiness for Potential Disruptions.
  
• Works harmoniously with Internal Stakeholders to define project requirements, develop project plans, and allocate resources, kick-starting each project with phenomenal coordination.
  
• Conducts extensive research and recommends new technologies, solutions, and tools to enhance FIVE's IT capabilities, constantly delivering progressive IT enhancements.
  
• Ensures deadlines and milestones are met with an award-winning dedication, providing regular updates to the Head of Department on project progress.
  
• Champions and enforces ground-breaking IT Security Policies and procedures, safeguarding FIVE's data and systems from unauthorised access and malware, setting the Gold Standard in Online Safety.
  
• Educates the FIVE Tribe on Best Practices for Data Security and Privacy, providing energising training sessions that elevate the ‘Vibe at FIVE.’
  
• Stays up to date with the latest industry trends and security standards, proactively recommending and implementing necessary Security Measures to maintain FIVE's first-in-class Standards.
  
• Maintains Accurate Records of hardware and software inventory, licenses, and warranties, ensuring behind-the-scenes efficiency in IT Asset Management.
  
• Adheres to SOPs and Service Standards, exceuting duties with a Sensational Flair and ensuring adherence to Safety Policies.
  
• Collaborates with the FIVE Tribe, embracing a culture of Continuous Improvement and Shared Success.
  
• Safeguards utmost confidentiality, Protecting Guest Information with care and discretion.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com

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