AV Technician 2

The Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences Kuala Lumpur is located in the thriving business and financial district Golden Triangle neighbourhood. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travellers, Four Seasons Hotel Kuala Lumpur is conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel is also overlooking the KLCC Park and is directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel is home to several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel is offering an executive lounge for business travellers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace has created an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is offering both international and regional travellers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons 

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 105 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveller reviews and industry awards. 

TECHNICIAN 2 - BANQUET

The Technician 2 is an essential member of the Banquet team dedicated to providing exceptional quality and service to our guests. The Technician 2 position provides an enjoyable, expertly coordinated function experience for large dinners, receptions and events conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. The Technician 2 anticipate and service guests needs before being asked and are knowledgeable about all audio visual options for events.

We are looking for an individual who poses an affinity for guest service! This position requires an applicant with a high level of knowledge of assembling, operating, maintaining and repairing equipment used in events/ functions. Candidates must have excellent interpersonal skills for interaction with internal and external guests. The ability to perform this position to Four Seasons Standards and learn the Sequence of Service is required. The Technician 2 position requires the ability to lift up to 60lbs and applicants must have a flexible schedule with the ability to work all shifts, weekends and holidays. The ideal candidate will have an outgoing personality and a can-do approach to any request!

MAIN RESPONSIBILITIES/ TASKS:

·          The ability to follow proper payroll and uniform procedures.

·          The ability to offer guests of events an enjoyable, expertly managed audio visual experience conforming to Four Seasons standard of excellence for quality, professionalism and friendliness.

·          To have superior knowledge and be also execute efficiently the sequence of AV requirement setup for all events.

·          The ability to anticipate and service of guest’s requirements before request are necessary.

·          The ability to provide AV support to events in an unobtrusive and professional manner.

·          To handle and resolve all related guest concern and inform management immediately.

·          To promote a positive and healthy working environment within the department and the division.

·          To inspect all AV equipment of the function spaces and action accordingly.

·          The ability to check and ensure that all audio visual equipment are properly set and the overall condition of the AV facilities is defect free.

·          The ability to be vigilant throughout events and ensure efficient service throughout the event anticipating every guest needs. 

·          The ability to change ashtray, serve cigarettes, crumb tables and offer after events drink and cigars.

·          The ability to ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolve.

·          The ability to service all needs for any function.

·          The ability to report any accident immediately, no matter how minor to a manager.

·          The ability to respond properly in any hotel emergency or safety situation.

·          The ability to move AV equipment.

·          The ability to organise the event spaces and the area surrounding it when needed.

·          The ability to perform other tasks or projects as assigned by hotel management.

·          Candidates must speak read and write Bahasa Malaysia as well as being fluent in English. Must have the right to work in Malaysia.

Visa sponsorship is not available for the role. Only successful candidates will be contacted. 

Join Our Team 

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. 

What to expect: You will…… 

Be a champion of the Golden Rule: Do unto others as you would have them do unto you 

Be part of a cohesive team with opportunities to learn, grow and develop 

Have the opportunity to engage in diverse and challenging work 

Derive a sense of pride in work well done