Catering Sales Manager

Summary:

Catering Sales Manager leads and manages all sales operations and oversees activities of the junior catering sales team. The key objective is to grow incremental and new sales for the business while simultaneously reducing customer turnover. Also works closely with those departments which Front Office, Food & Beverage and finance and other sales teams for the purpose of ensuring the delivery of experience.

People Functions

• Maintain harmonious and professional relationship with all departments
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Must have strong interpersonal skills and be able to relate to all levels of staff.
• Assist in other areas of the department as needed.

Product Functions

• Developing and sustaining customer relationships based on an understanding of customer needs and actions consistent with company values.
• Supporting the Director of Catering and leadership in the creation and review of catering sales reports.
• Coach the team to help improving and generating more revenue.
• Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships
• Catering Sales team to ensure company quotas and standards are met by holding daily check-ins with team to set objectives for the day and monitor progress regularly
• Assist with the training of incoming Catering Sales Executive and Coordinator working within the venue Special Event department and serve as their mentor.
• Ensure all local and corporate policies, rules, internal controls and procedures and safeguards.
• Perform any additional duties as assigned by the Director of Catering.

Profit Functions

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Targets group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.
• Identifies, qualifies and solicits new accounts with a focus on increasing business.
• Strives to achieve personal and property revenue goals.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Identifies and develops new markets.

* Successful candidates must possess legal work authorization for Japan and  be fluent in English and Japanese business communication.