Concierge Clerk

Are you passionate about providing exceptional service and creating unforgettable experiences? If so, we have an exciting opportunity for you to join our elite team as a Concierge Clerk.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

As a Concierge Clerk, you will be at the forefront of creating memorable moments for our guests. Your role will involve offering personalized recommendations, arranging reservations, and ensuring that every guest's needs are met with precision and care. You will have the opportunity to work closely with a dynamic team, collaborate with various departments, and be part of an exceptional guest service journey.

Key Responsibilities:

• Provide personalized assistance and recommendations to guests, ensuring their needs and preferences are met.
• Arrange reservations for dining, entertainment, transportation, and other services, demonstrating exceptional organizational skills.
• Serve as a knowledgeable resource on local attractions, events, and points of interest.
• Act as a liaison between guests and other hotel departments, facilitating smooth communication and ensuring seamless experiences.
• Resolve guest concerns and complaints promptly and effectively, demonstrating empathy and problem-solving skills.
• Maintain accurate records, logs, and reports, ensuring that all information is documented meticulously.
• Foster positive relationships with guests, anticipating their needs, and providing a level of service that reflects our commitment to luxury hospitality.
• Stay updated on industry trends, local events, and new attractions to enhance guest experiences
  
  Qualifications:
• High school diploma or equivalent; additional education in hospitality or a related field is a plus.
• Previous experience in a luxury hotel or high-end hospitality environment is highly desirable.
• Excellent communication and interpersonal skills, with a warm and friendly demeanor.
• Strong organizational skills, attention to detail, and the ability to multitask effectively.
• Knowledge of local attractions, restaurants, and entertainment options
• Proficiency in using property management systems and other relevant software.
• Demonstrated problem-solving skills and the ability to handle guest concerns with professionalism and grace.
• Flexibility to work varying shifts, including weekends and holidays.