Conference Services Assistant Manager

Conference Services Assistant Manager – Four Seasons Resort Tamarindo 

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.  

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, naturally, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do. 

Four Seasons Resort Tamarindo in Jalisco, Mexico rests on 3,000 acres of a protected natural reserve on the Pacific Coast of Mexico. Its 157 rooms will boast exceptional panoramic views of the Pacific Ocean, enveloped by the surrounding jungle and lush golf course. 

Four Seasons Resort Tamarindo is heartily committed to showcasing the very best of Mexican Art, Culture, and Nature. The local community and their warmth are a key component of our guest experience, and our Conference Services Assistant Manager will imbue a passion for this destination and the Culture. 

Be You:

The Conference Services Assistant Manager will demonstrate the following key characteristics:

• Highly motivated & self-starter.
  
  
• Proven ability to effectively lead in various situations with different individuals or groups, flexible leadership style. 
  
  
• Ability to develop strong and effective interdepartmental relationships, big picture, and holistic approach.  
  
  

Master Your Craft:

The Conference Services Assistant Manager will coordinate all requirements for various conference groups booked by the Sales and other departments. In this role, you will also be responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process, ultimately ensuring their satisfaction.

Desired Skills and Experience:

• Ensure successful execution of groups from the resort’s standpoint and simultaneously, the clients’ satisfaction.
  
  
• Collaborate with clients using creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
  
  
• Prior experience of 2 or more years directly working with a Hotel or Resort within the Conference Services department or operational department.
  
  
• Good organizational skills, with the ability to work independently.
  
  
• Communicates the needs and expectations of the client with all departments in the Resort.
  
  
• Coordinate with the Sales Department to ensure proper utilization of function space to yield maximum revenues.
  
  
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (BEO, Daily Reports, etc.) and personal contact with all departments for the success of the event.
  
  
• Demonstrate adaptability to live in a remote location.
  
  
• Bilingual - Spanish & English
  
  
• Supervise the execution of banquet events.
  
  
• Review all function space with Banquet Manager.
  
  
• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
  
  
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
  
  
• Maintain knowledge of resort facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments
  
  
• Ensure satisfaction of client at the outset of all events.
  
  
• When dealing with guests and internal customers you live by the Golden Rule.
  
  
• You will use your unique personality and service style to fulfill the Four Seasons Brand and Resort standards creating a special and memorable experience! 
  
  

About Four Seasons Hotels & Resorts: 

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.

Service Culture

Currently operating 126 hotels and resorts, and 48 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

About Four Seasons Resort Tamarindo:

Our nature reserve spans 1,214 hectares (3,000 acres) and features 10 kilometers (6 miles) of coastline, making it an incomparable setting for discovery and freedom. With a deep respect for the environment (only 2% of the reserve is developed), we serve as the guardians of this vast natural sanctuary and as your guides to it. Our activities have been personally curated to allow you to experience this utopia and define the Tamarindo experience. Here, time goes by more slowly, and each moment of exploration brings you closer to everything and everyone around you. 

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service, and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience, and skills to the next level. As an additional bonus, working with Four Seasons allows you to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

Company Site:       www.fourseasons.com    

Our Careers:           jobs.fourseasons.com       

LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts  

Facebook:               https://www.facebook.com/FourSeasonsJobs  

Twitter:                     https://twitter.com/FourSeasonsJobs  

 We look forward to receiving your application!