Four Seasons

Publicada

Food & Beverage Supervisor - AER

Ensures the work area is ready for the service with pre and post service checks completed, staffs immaculately groomed and aware of daily specials and promotional offers
Performs and supervises food and beverage service tasks in accordance with hotel standards, is actively involved in guest’s service and highly visible
Is thoroughly familiar with the wines and the menu items and able to compose and recommend menu progression and wine pairing, drives upselling program
Provides genuine hospitality and recognition, engages in the guest interactions in a sensitive and appropriate manner, creates personalized experiences, is seen as actively developing a network of regular guests
Takes ownership of guests concerns and requests and acts decisively to ensure guest satisfaction when glitch occurs
He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP
Conducts daily briefings in the absence of management; assigns shift and duties to junior colleagues; assumes the responsibilities of assistant manager in his/her absence
Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification