Rooms Controller

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.  

The Opportunity:  

Four Seasons is currently looking for a Rooms Controller.  

Essential function of the job:  

Responsibilities and essential job functions include but are not limited to the following:  

• The Rooms Controller is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience by reviewing daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests  
  
  
• Monitors incoming Chat Message via FS Messengers and reply or add other departments to the conversations when appropriate  
  
  
• Assists Front Desk duties when needed: Checks in/out, answers guest calls and directs them appropriately in an efficient and friendly manner, using guest name whenever possible 
  
  
• Assists in accepting reservations, changes, and cancellations in the absence of Reservations Team.   
  
  
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone 
  
  
• Performs all other tasks or projects as assigned by the management  
  
  

Qualifications and Skills:   

• Must have a minimum of two years’ hotel experience including at least one year working at Front Desk  
  
  
• Must have excellent personal presentation and interpersonal skills, good problem-solving ability  
  
  
• Must be proficient in hotel property management systems, in particular Opera 
  
  

• Requires reading, writing and oral proficiency in the English language  
  
  
• Flexible schedule required to include weekends, holidays, and evenings  
  
  
• Must provide work authorization document - proof of eligibility to work in the United States of America  
  
  

What to Expect:  

• Competitive Wage 
  
  
• Hourly Wage - $26.86/hour  
  
  
• Be part of a cohesive team with opportunities to build a successful career with global potential  
  
  
• Medical, dental, and vision insurance  
  
  
• Holiday, vacation, and sick pay  
  
  
• 401k participation with a company matching program  
  
  
• Complimentary stays at Four Seasons worldwide (subject to availability)  
  
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf