Four Seasons
Publicada
Front Desk Receptionist
Sobre el trabajo
For more than 60 years, diversity, inclusion and belonging (DIB) have been part of our cultural network in the Four Seasons and underline how we do business every day.
Our guests and employees come from all parts of the world so we ensure each of them are welcomed, understood and feel at home with us. Our commitment is to treat all with dignity and respect. That is why we in the Czech Republic are working to create an inclusive environment where diverse backgrounds, opinions and experiences are valued and each and every one of our employees feels that they belong and can reach their potential. Our employees are the key to our success.
We are a human brand. We are a culture brand. We are Four Seasons.
We are world’s leading operator of luxury hotels and resorts currently managing more than 120 properties worldwide.
Four Seasons Hotel Prague is looking for a talented Front Desk Receptionist to join our diverse and dynamic team.
About our Priorities as an Employer
About the Job
The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.
About You
You will be ideally a professional who is warm, hospitable, organized, driven with a great communication style appealing to our guests and employees. You will be a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns JOB OVERVIEW
The Front Office Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.
RESPONSIBILITIES AND DUTIES
What to Expect
This position is offered for a define period of time of 12 months with a possible unlimited extend based on your performance. Your trial period will be 3 months. Feedback is a key; therefore, you will be asked to give your feedback on regular basis and you will also have an informal chat with your manager and trainer.
FS Prague People value a culture of unique personal contribution and strive for the excellence. We value an open and transparent communication and working in psychological safe environment. We enjoy the common goal to make us always better and stronger. And we love to have a fun together.
We want people engaged, committed with a creative and open mindset and strong sense for responsibility. We want people who enjoys to serve the others.
We hire for the attitude not for the skills.
Benefits Include
Jobs at Four Seasons LTD
Our guests and employees come from all parts of the world so we ensure each of them are welcomed, understood and feel at home with us. Our commitment is to treat all with dignity and respect. That is why we in the Czech Republic are working to create an inclusive environment where diverse backgrounds, opinions and experiences are valued and each and every one of our employees feels that they belong and can reach their potential. Our employees are the key to our success.
We are a human brand. We are a culture brand. We are Four Seasons.
We are world’s leading operator of luxury hotels and resorts currently managing more than 120 properties worldwide.
Four Seasons Hotel Prague is looking for a talented Front Desk Receptionist to join our diverse and dynamic team.
About our Priorities as an Employer
- Recruiting and keeping top talent
- Enabling employee growth
- Improving the employee experience
- Establishing a feedback culture
- Nurturing respectful communication
- Fostering diversity, equity and inclusion
About the Job
The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.
About You
You will be ideally a professional who is warm, hospitable, organized, driven with a great communication style appealing to our guests and employees. You will be a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns JOB OVERVIEW
The Front Office Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.
RESPONSIBILITIES AND DUTIES
- Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
- Checks out guest at the end of stay. Ascertains guest satisfaction, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
- Utilizes a variety of computer systems and run daily reports.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves minor customer complaints and escalates to superiors if necessary, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in all channels in an accurate and timely manner. Interaction with guest will be in person, by phone or through chat.
- Assures that all financial and credit procedures are followed. Agent follows up on credit problems and is responsible of his/her cashier. Reviews all currency exchanges, cash and credit card payments at the end of the shift to ensure all transactions are reconciled with proper approvals and endorsements.
- Works closely with other departments to ensure smooth handling of guest luggage, deliveries and special requests.
- Creates opportunities for wow moments.
- Handles group check-ins in designated areas outside the desk.
- Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.
- Answers guest calls and directs them appropriately in the absence of a Communications Agent.
- Drives revenue through active selling.
- Keeps all key information in our databases accurate and updated.
- Qualifications in detail:
- Min. 1 year of previous experience from a Front Office of a 5* hotel or similar luxury environment is required.
- Attention to detail, ability to multi task, to prioritize and handle stress.
- Excellent interpersonal skills and personal presentation.
- Outstanding communications skills and command of the English language are essential. Czech or any other language is an advantage but not mandatory.
- Guest centricity and understanding the importance of guest’s preferences.
- Flexible schedule with the ability to work all types of shifts, weekends and holidays.
- Working computer skills and knowledge including but not limited to Excel, Word, Internet and Opera.
- Must have EU work authorization.
What to Expect
This position is offered for a define period of time of 12 months with a possible unlimited extend based on your performance. Your trial period will be 3 months. Feedback is a key; therefore, you will be asked to give your feedback on regular basis and you will also have an informal chat with your manager and trainer.
FS Prague People value a culture of unique personal contribution and strive for the excellence. We value an open and transparent communication and working in psychological safe environment. We enjoy the common goal to make us always better and stronger. And we love to have a fun together.
We want people engaged, committed with a creative and open mindset and strong sense for responsibility. We want people who enjoys to serve the others.
We hire for the attitude not for the skills.
Benefits Include
- Passionate team with lots of fun
- Competitive remuneration
- Excellent Training and Development opportunities
- Discover the world with attractive employee rates at Four Seasons Hotels worldwide
- Complimentary Employee Meals and laundry/dry cleaning
- Employee benefit cafeteria system
Jobs at Four Seasons LTD
- Departamento: Recepción
