Front Office Assistant Manager

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Hong Kong:

In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad.  A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world.

The Job

Reporting to the Front Office Manager, the Front Office Assistant Manager directs and controls the activities of the Front Desk to create a special welcoming and memorable experience for our guests. Their primary responsibilities are to ensure the smooth registration and cashiering functions of the Front Desk.

Responsibilities:

• Review daily arrivals, VIPs, special request, group needs, room assignments and coordinate with other departments including Housekeeping, Accounting, Sales and Catering and F&B outlets, In-Room Dining and Culinary in relation to the needs of the guests
• Work with Front Office Management and Director of Rooms on room availability and selling strategy to maximize occupancy, revenue and rates.
• Prepare for and manage VIP's, return guests and group business together with Guest Experience Manager
• Ensure hotel OH&S policies and procedures are always adhered to and respond properly in any hotel emergency or safety situation.
• Able to cross function within the Rooms Division, and other tasks or projects as assigned by the Division Head and Department Head
• Inspect hotel perimeters during shift and check on VIPs room before guest arrival when on overnight duties  
• Handle guest complaints and keep Management informed as necessary, and keep daily log of activities
• Conduct follow up based on operation needs and guest complaint handling
• Well versed with corporate initiatives

Requirements:

• College Degree, preferably specializing in hospitality management
• Minimum two years of experience in a similar role in an international luxury brand hotel
• Able to work on shifts, including night shifts and have hands-on experience in Front Office operation. Housekeeping knowledge will be an advantage.
• Solid verbal and written communication skills in English, Mandarin and Cantonese 
• Strong interpersonal and communication skills to effectively engage with a diverse range of internal and external customers  
• Expected to be a culture carrier, has strong communication, problem solving, planning, organizing and influencing skills