Guest Experience Agent

Full time

Hotels Four Seasons Bogotá is looking for a Guest Experience Agent who shares a passion for excellence and who instills enthusiasm in everything they do. Our Guest Experience Agent has the opportunity to shape our guest experience and is an essential part of our reservations and sales team.

This position reports to the Reservations Manager. It requires a Colombian work permit.

Join our team Work in a team that is based on mutual respect, collaboration, excellent service, and a passion for service.

Join our team and be part of history to become the best team. Four Seasons provides employees with the same level of care that is expected to be shared with our customers. We have been ranked in Fortune magazine among the 100 Best Companies to Work For since 1998.

Responsibilities and functions

Responsible for selling the properties and providing information to potential guests. To capture sales from incoming calls and coordinate the details of each reservation to ensure guest satisfaction.

- Capture sales through Reservation calls and coordinate details accordingly.

- Respond to Reservation requests by email, as well as redirect requests. Track unsecured reservations & waitlist reservations.

- Track estimated arrival time of guests and offer transportation services

- Run proper reports to check for special requests and strictly block rooms with special requests, report VIPs Reservations Manager.

- Contacting guests or travel planners to clear up any discrepancies in preferences or requests prior to guest arrival. Handle and escalate guest complaints in accordance with Four Seasons policies.

- Meet Four Seasons standards for sales and marketing, while working harmoniously and professionally with the Task Force and Planning Committee.

- Respond in accordance with the crisis management plan to any emergency or hotel security situation. Comply with Four Seasons internal work regulations.

- Assist with the development of all direct sales presentation material for both the travel industry and group sales.

About you:

Studies in administration, hospitality, customer service Experience: minimum of one year in Reservations and / or Front Office, Call Center

Skills: Excellent command of English (Reading, writing and speaking skills)

Abilities:

Dynamic person with attention to detail

Good interpersonal relationships

Responsible, reliable.

Good team work

Communication skills

Excellent customer service skills

What to Expect

• Dynamic Employee Culture where you are encouraged to be your true self!
• Inclusive and diverse employee engagement events all year-round
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Comprehensive learning and development programs to help you master your craft.
• And so much more!

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs