Guest Experience Agent/Reservation

Reservations Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation:

• Capture sales from in-coming reservations calls and coordinate details of each reservation.
  
  
• Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
  
  
• Handle guest complaints in accordance with Four Seasons policy.
  
  
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
  
  
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
  
  
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
  
  
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers