Host/Hostess - San Francisco Embarcadero

Join Our Team

Four Seasons Hotel San Francisco at Embarcadero is looking for a Host/Hostess who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Located steps away from Union Square, the Ferry Building and Fisherman's Wharf. You will find our charm rising above downtown at 345 California Center, with our guestrooms located at the top 11 floors of this 48-story landmark providing breathtaking panoramas of the city and the bay.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

The Position/Role

The Host/Hostess is an essential member of the team. The Host/Hostess is expected to embody the hospitality, charm and professionalism of our organization. They will be a part of a team responsible for putting ORAFO on the map. The Host is the guest’s first impression of the restaurant, with knowledge of menus, menu ingredients and guest preferences. The Host will seat guests while coordinating guest reservations and manage the restaurant flow to ensure correct pacing, respond to inquiries and interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. 

Responsibilities

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference and service sequence and standards. 
  
  
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.  
  
  
• Use the available software to manage the restaurant capacity and guest profiles while communicating these to the Restaurant and Management Team. 
  
  
• Answer telephones and emails according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service. 
  
  
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently. 
  
  
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials. 
  
  
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.  
  
  
• Work harmoniously and professionally with co-workers and supervisors. 
  
  
• Complete special projects (menu changes, signage, etc.) as instructed.  
  
  
• Ensure proper table set-up and make minor adjustments as needed.  
  
  
• Take guests orders.
  
  
• Plate and prepare food items.  
  
  
• Perform other tasks or projects as assigned by management.
  
  
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.
  
  

Who You Are

• High School education or equivalent experience. 
  
  
• Six to twelve months of restaurant, food and beverage, or equivalent experience is required. 
  
  
• Must of Food Handlers Permit and Responsible Beverage Service (RBS) Permit.
  
  
• Knowledge of San Francisco and surrounding areas, highly desirable, however not required. 
  
  
• Must be able to work Monday - Friday.
  
  
• Ability to carry and balance a tray. Ability to accurately process cash and credit card transactions. 
  
  
• Ability to multi-task in a high volume and demanding environment.
  
  
• Strong computer skills.
  
  
• Strong problem solving skills, ability to handle difficult situations and guests.
  
  
• Requires reading, writing and oral proficiency in the English language.
  
  

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Four Seasons offers an award winning work environment and an excellent benefits package which includes:

• Hourly Rate $30.99
  
  
• Complimentary employee medical, dental & vision insurance plans
  
  
• 401k Retirement plan
  
  
• 8 weeks of New Parental Leave Pay
  
  
• Fur Baby/Pet Insurance
  
  
• Inclusive and diverse employee engagement & recognition events all year-round.
  
  
• Complimentary accommodation at other Four Seasons Hotels and Resorts
  
  
• Complimentary Employee Meals
  
  
• Paid holidays, vacation & sick days
  
  
• Laundered Employee Uniform
  
  

To learn more about Four Seasons Hotel San Francisco: http://www.fourseasons.com/sanfrancisco/.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 415-633-3465.

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.  To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf