IT Manager

About Four Seasons Hotels and Resorts

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people, we employ and serve around the world. 

Join our team!

Are you ready to take the next big step in your career? Four Seasons Resort Langkawi is looking for a IT Manager. Ideal candidate is someone who shares our passion for excellence and who infuses excitement and dedication in serving all our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

About Four Seasons Resort Langkawi, Malaysia
Voted the #1 Resort in Malaysia by Condé Nast Readers’ Choice Awards 2020, it's Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort’s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

Job Descriptions Key Responsibilities
Some job descriptions for the position are shared below :

• Must be able to assist hotel guests with technical requirements and issues.
• Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.
• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Establish and maintain user procedures and hardware familiarization for all systems.
• Maintain effective support for end user support process, other systems, including back office applications.
• Knowledge of specific hospitality industry applications and interfaces (i.e. PMS, POS, Back Office, Spa, HR systems, etc) is essential.
• Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, etc).
• Administer O365 platform, connection to global VPN and other communication tools
• Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT governance portal.
• As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.
• Good knowledge and support for Desktop OS and applications.
• Assist the Director of IT and Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.
• Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses with Director of IT.

Four Seasons believes in offering the best to the best; check out some of our amazing benefits!

• An opportunity to be a part of a cohesive team with opportunities to build a successful career with global exposure
  
  
• The opportunity to engage in a diverse and challenging work environment
  
  
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
  
  
• Competitive salary and benefits (Medical, Dental, Employee Assistance Program, Life Insurance, EPF, SOCSO etc)
  
  
• Complimentary uniforms and uniform care
  
  
• Complimentary Employee Meals
  
  
• 5 working days and 2 off days
  
  

Remarks: Due to the high application, only shortlisted candidate will be contacted.

The location for this position is: Langkawi, Kedah, Malaysia

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Learn more about Four Seasons Langkawi on Social Media:

Instagram: @FSLangkawi

Twitter: @FSLangkawi

Facebook:  https://www.facebook.com/FourSeasonsResortLangkawi/

For more details please visit our website :  http://www.fourseasons.com/langkawi