Learning and Development Manager

Join a diverse and talented team in Philadelphia

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves, and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.

The role of the Learning and Development Manager

The Learning and Development Manager delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success, while adding value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction. We expect the Learning and Development Manager to promote a continuous learning culture, partner with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Knowledge, Skills and Abilities

The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.

Key knowledge:

• Adult learning styles and principles
• Needs Assessment methodologies and learning needs identification
• Learning technologies, such as e-learning options and distance learning
• Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels
• Project planning tools and processes
• Communication and influencing strategies
• Basic budgeting, accounting and financial management Current on industry trends affecting workplace learning

Key skills:

• Excellent communication skills
• Facilitation skills Instructional design skills
• Strong analytical and critical thinking skills (i.e. ability to identify when training is the actual solution and provide it if required)
• Coaching skills
• Influencing skills

Experience:

• Minimum of 3 years’ experience working in a managerial capacity
• Experience in adult education or a similar environment
• Experience in hotel operations, preferably luxury hospitality or other service environments
• Experience managing in diverse cultures.

Education

• A university degree or equivalent experience required.

The rewards: 

Part of how we care for our team is through a meaningful and inclusive rewards package that supports your needs as an individual. In addition to competitive wages, here are just some highlights of our benefits and perks. 

Lifestyle benefits 

Complimentary and discounted stays at Four Seasons hotels & resorts around the world, paid time off, family planning assistance including up to 8 weeks of paid New Parent Leave, life insurance, pet insurance, and preferred rates for fitness club memberships. 

Inclusion & growth opportunities 

A robust offering of learning & development programs, educational assistance, transfer and/or promotion opportunities within Four Seasons Hotels & Resorts as well as employee pulse surveys that enable you to provide valuable feedback to help shape a work environment you deserve. 

Health & welfare benefits 

A variety of medical, dental and vision care plans to suit your needs and those of your family. 

Financial wellbeing 

401(k) Retirement Plan with matched contributions, daily complementary meals and snacks, daily discounted parking, cell phone provider discounts with various carriers, and complimentary dry cleaning of uniforms. 

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” 

- Isadore Sharp, Chairman and Founder of Four Seasons Hotels. 

Learn more about what it is like to work with our family, visit us: 

Four Seasons Hotels & Resorts  

Jean-Georges Philadelphia  

Jean-Georges Sky High  

Vernick Fish  

Vernick Coffee Bar  

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Candidates must be legally permitted to work in the United States. Applicants without a valid work authorization for the United States may not be considered. 

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf