Lobby Lounge Supervisor

About Four Seasons Hotels and Resorts

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Suzhou

Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake.  Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons.

Job Description

The Four Seasons Hotel Suzhou is looking for Restaurant Supervisor - Chinese Restaurant / All Day Dining / Lobby Lounge / Room Service / Banquet who shares a passion for excellence and who infuse enthusiasm into everything they do.

We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:

• Commitment to supportive teamwork and open communication
• Responsibility for ongoing enhancement of their skills and performance
• Recognition of personal accountability for their own actions and the outcomes of those actions
• An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company

岗位概述:

1. 负责使用酒店最高标准，完成上级指示的所有准备工作和餐厅/酒吧布置。

2. 根据部门服务流程和标准为客人提供或者协助其他工作人员为客人提供餐饮用品。

3. 根据酒店服务流程和核心标准为客人提供一个完整并且令人满意的客户用餐体验。

4. 负责完成账单和收银工作。

5. 负责追踪和完成所有采购订单，确保足够的日常供应。

6. 处理并且解决客户投诉。

7. 检查餐厅/酒吧前后区域的清洁度，监督服务质量以确保始终遵守餐厅/酒吧所有标准。

岗位需求：

1. 良好的英语沟通能力。

2. 具有2年以上同岗位相关工作经验。

3. 熟悉高端餐厅运营管理和服务标准及工作流程。

4. 形象气质良好，了解餐饮和服务相关知识。

5. 有较高的处理突发事件的应变能力及对客沟通能力。

6. 能够讲普通话及具备在中国工作的许可。

Join us and Enjoy…

• An opportunity to build a life-long career with global potential and a real sense of pride in work well done
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability) with discounted meals
• Incentive bonus/ competitive salaries
• Employee service awards
• Annual employee party/ social and sporting events

Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel.

Learn more about what it is like to work at Four Seasons – Visit us:

Official Website: http://www.fourseasons.com/careers/

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts