Night Manager

Be a part of something truly special! Join the pre-opening team of Four Seasons Cabo San Lucas at Cabo Del Sol as Night Manager.  On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor, ideally located between Cabo San Lucas and San José del Cabo.  In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.” This ultra-luxury ocean-front resort will include 96 beautifully appointed guestrooms and 61 Residences,  Amenities will include three restaurants, five bars, three pools, an open-air fitness center designed by celebrity trainer Harley Pasternak, Spa with ten treatment rooms and relaxation oasis, and The Clubhouse.  The Clubhouse is perched above the resort with sweeping Ocean views, and it is being designed as THE place to host spectacular weddings and events for up to 250 people.  It will feature and event lawn for ceremonies, an indoor/outdoor ballroom, living room space for entertaining, and a bridal suite. 

The management level for this position is: 

Operations – Assistant Department Head with local package 

The role of the Night Manager 

The Night Manager directly supervises the Front Office operation during the overnight shift, and further supports oversight of the entire resort during this time. This individual leads the team in a constructive and efficient manner in order to create and maintain the highest level of service consistent with Four Seasons Standards. He or she will require great enthusiasm and commitment in addition to an acute ability to problem solve.

Knowledge and Skills 

• At least 2~3 years of relevant work experience in Luxury Hotel.   
• 2+ years of previous Rooms Division supervisory experience required.
• Self-driven and a strategic resourcing professional.   
• Able to work independently and under pressure in a fast pace working environment.   
• Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills.   
• Reading, writing and oral proficiency in both Spanish and English language.  
• Requires ability to operate computer equipment and office equipment. 
• Must be flexible with schedule - Able to work weekdays, weekends and holidays.
• Great organizational skills.    
• Attention to detail.    
• Able to multitask and prioritize workload and projects simultaneously and efficiently.

Essential Functions 

• Manages the activities at the Front Desk / La Casona, during the overnight shift 
• Directs staff. Ensures communication and follow-up with day shift on any problems, guest requests or special requirements. 
• Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to ensure that standards are being met, staff is being supported and guest needs are being met. 
• Personally, handles all guest relocations according to established guidelines. 
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone. 
• Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities.  Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. 
• Assures that all financial and credit procedures are followed.  When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at the end of shift to ensure all transactions are reconciled with proper approvals and endorsements. 

What to Expect: 

• Be part of a caring team with a family spirit 
• Have opportunities to build a successful career with global potential 

• Work in a diverse and challenging environment and engage with the leadership team 
• Be recognized for your accomplishments.

About Four Seasons Hotels & Resorts:  

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.  

Service Culture 

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do. 

 What it is Like to Work for Four Seasons Hotels & Resorts: 

 At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free! 

Learn more by visiting us at: 

Company Site:       www.fourseasons.com     

Our Careers:           Four Seasons Careers (myworkdayjobs.com)        

LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts   

Facebook:               https://www.facebook.com/FourSeasonsJobs   

Twitter:                     https://twitter.com/FourSeasonsJobs   

 We look forward to receiving your application! 

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******