Residential Concierge-4

Four Seasons Hotels & Resorts 

Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. 

We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." 

Four Seasons Atlanta 

Meet us in Atlanta, and we’ll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However, you spend the day, make sure to end your night with dinner and drinks at Bar Margot. 

The Opportunity: 

Four Seasons Hotel Atlanta is seeking a Residential Concierge to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! 

This individual has the delight of welcoming our residents home each day, ensuring that they are taken care of with every step; from the safety and security of the building to the personal connection offered with each conversation. The ability to establish a strong rapport, the warmth of friendly smile, and the drive to go above and beyond, anticipating and adapting to the need and inquiries of our homeowners will carry great weight in the success of this candidate. 

Responsibilities Include (but are not limited to): 

• Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.  
  
  
• Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of resident’s vehicles. 
  
  
• Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers.  Controls entry doors and elevator/lift access. 
  
  
• Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current.  Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents. 
  
  
• Updates homeowner profiles with any relevant information 
  
  
• Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made 
  
  
• Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over 
  
  
• Complies with all Four Seasons’ guidelines, policies and procedures 
  
  

• Is knowledgeable about all Rules & Regulations for the Residential Association 
  
  
• Assists other Residential team members, including Management, Public Area Assistants and Resident Service Attendants, with responsibilities and duties in their absence or due to heavy volume periods 
  
  
• Works closely with the Hotel to ensure smooth handling of resident’s deliveries, reservations and special requests 
  
  
• Helps ensure that the Residential Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times 
  
  
• Perform other tasks or projects as assigned by the Residences Management team 
  
  
• Relieve other residential roles for meal periods and in case of emergency 
  
  

Preferred Qualifications and Skills: 

• Previous Residential Services experience preferred, especially in a luxury environment 
  
  
• Excellent communication skills. Reading, writing, and oral proficiency in the English language; an additional language an asset 
  
  
• Good computer skill with an ability to use a variety of software 
  
  
• Strong attention to detail and problem-solving skills 
  
  
• Knowledge of the local Atlanta area preferred 
  
  

What to Expect 

• Dynamic Employee Culture where you are encouraged to be your true self! 
  
  
• Inclusive and diverse employee engagement events all year-round 
  
  
• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay 
  
  
• Sick Pay, Disability Coverage and Life Insurance 
  
  
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts 
  
  
• Complementary Uniforms and uniform care 
  
  

• Complimentary Employee Meals 
  
  
• Comprehensive learning and development programs to help you master your craft. 
  
  
• And so much more! 
  
  

Visa Requirements 

Authorization to work in the United States is required for this role. 

FOUR SEASONS HOTELS & RESORTS 

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. 

Learn more about what it is like to work at Four Seasons, visit us: 

http://jobs.fourseasons.com/  

https://www.linkedin.com/company/four-seasons-hotels-and-resorts  

https://www.facebook.com/FourSeasonsJobs  

https://twitter.com/FourSeasonsJobs  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf