Reception Team Member

 

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

BRIEF OVERVIEW OF DUTIES: As part of the Front of House Team, you will be integral in providing high end, personalised and memorable experiences for all of our guests.

• Deliver all services to the required standard of excellence, as the first port of call for all guests entering the property.
• Create a welcoming atmosphere, anticipating members' and guests needs.
• Answering phone calls in a polite and professional manner with extensive knowledge about all areas of the hotel.
• Carrying out administrative tasks, making reservations, checking guests in and out of the hotel.
• Ensure that guests receive a positively unforgettable experience, resulting in repeat business and excellent reputation.
• Liaise with all departments and communicate effectively with other teams, contractors and guest requests. 
• Carrying out security patrols and ensuring the safety and comfort of our guests during their stay
• Assisting guests with their forward travel plans and making reservations as required.

KEY ATTRIBUTES WE ARE LOOKING FOR:

We hire mostly on personality & potential but here are a few of our requirements... 

• Are you loyal, positive, and hard working?
• Do you have excellent attention to detail?
• Are you passionate about your career, are a team player and trustworthy?
• Do you have excellent customer service and communications skills?
• Can you follow the checklist protocols and be confident in computer skills and telephone answering?
• Do you have good working relationships, rise to a challenge, and adapt well to change?

FANTASTIC COMPANY BENEFITS:

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

• Discounted hotel room rates for you and your friends & family
• Full training provided
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free Car Parking when on duty 
• Access to discounted travel and High Street discounts from various retailers
• Complimentary meals, when on duty
• Cycle to work scheme 
• Access to Healthcare Insurance
• Free Gym Membership

QUALIFICATIONS / SKILLS / EXPERIENCE

• Experience in the hospitality industry would be a bonus, but not essential.
• High Standard of personal appearance and hygiene.
• Excellent customer service and attention to detail.
• Flexibility with shift times/availability.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. 

#LifeatRBH 

 

 

• Deliver all services to the required standard of excellence, as the first port of call for all guests entering the property. • Create a welcoming atmosphere, anticipating members' and guests needs. • Answering phone calls in a polite and professional manner with extensive knowledge about all areas of the hotel. • Carrying out administrative tasks, making reservations, checking guests in and out of the hotel. • Ensure that guests receive a positively unforgettable experience, resulting in repeat business and excellent reputation. • Liaise with all departments and communicate effectively with other teams, contractors and guest requests. • Carrying out security patrols and ensuring the safety and comfort of our guests during their stay • Assisting guests with their forward travel plans and making reservations as required.