Duty Manager
Sobre el trabajo
At Hilton, hospitality is never just about operations — it’s about creating moments that guests remember.
We’re looking for a Duty Manager to join the leadership team at Hilton Prague Atrium, someone who knows that exceptional service is built on presence, instinct, and attention to detail.
As one of the key operational leaders of the hotel, you’ll be the face of the property during your shift — setting the tone in the lobby, supporting your colleagues and solving challenges before they become problems.
Your day-to-day will include:
- Leading daily hotel operations and ensuring smooth service delivery across departments
- Creating exceptional guest experiences from arrival to departure
- Acting as the main point of contact for guest enquiries, escalations, and special requests
- Welcoming and taking care of VIP and long-stay guests with a highly personalized approach
- Supporting and coaching operational teams during busy periods
- Making confident decisions in real time and resolving operational challenges efficiently
- Overseeing health & safety procedures and maintaining operational standards
- Monitoring guest feedback and continuously driving service excellence
- 49-53 000 CZK
- NO
- Global travel perks (Go Hilton, Staff rates worldwide — one of the best benefits we offer) ; A real career path in commercial roles (Sales, events, revenue — this is where it starts) ; Stability + international brand (Hilton opens doors — internally and externally) ; Daily basics covered (Meals on shift, uniform, laundry); Monthly extras (EdenRed card (1,000 CZK), Multisport option) ; Learning by doing (You’ll get responsibility early — not after two years) ; A team that’s performance-driven but supportive (We expect results, but we help you get there)
- Departamento: Recepción Dirección
Sobre ti
- Previous supervisory experience within hotel operations
- Strong understanding of front office and overall hotel operations
- A calm, solution-oriented mindset and excellent decision-making skills
- Natural leadership presence with the ability to motivate and support teams
- Passion for high-level guest service and operational excellence
- Strong communication skills in English (spoken and written)
- A commercial mindset and understanding of how service impacts performance
- Previous experience as a Duty Manager or senior operational leader in an upscale hotel
- Experience within an international hotel environment
- A strong understanding of luxury hospitality standards
Joining Hilton Prague Atrium means being part of a globally respected brand, with the stability of an international company and real opportunities to grow your career across departments, hotels, and destinations worldwide.
- Idioma requerido: Inglés.
La empresa
Award-winning hotel in the city of Prague
We are Hilton Prague Atrium - 800 rooms property in the heart of Prague. If you are looking for wide expertise, dynamic team and big events of international scale, this is the right place! Combination of the historic Old Town and the business district, combines with great service at Hilton Prague Atrium. All of Prague’s major attractions and shopping centers are within easy reach and the airport is just a 25 minute drive away. From delicious cuisine and stylish guest rooms, to our health club and meeting facilities, you’ll find an impressive list of amenities here at the hotel. But just don’t take our word for it – plan your stay and see why we’ve been awarded ‘Best Hotel in the Czech Republic’.
