Reservations & guest service expert internship
Sobre el trabajo
JOB DESCRIPTION
JOB TITLE: Reservations & guest service expert internship
DEPARTMENT: Sales
REPORTS TO: Senior Sales manager
TYPE: fulltime
PERIOD: As from January 2027 (5 to 6 months)
THE BUSINESS CONCEPT: Holiday Inn Brussels Airport – Conference Centre
· Modern Swedish style hotel with 310 hotel rooms
· 18 Meeting rooms + event space outdoor.
· Known for pop-up event locations during summer & winter (
· “Team up for a brighter future, sustainability is a responsibility not a competition” (
Why we do what we do: ‘Creating inspiring and sustainable moments together’
JOB SCOPE:
The Reservations and guest service expert is responsible for helping customers with various questions about our hotel and services plus the administrative flow from incoming reservations. You work from Monday to Friday during business hours on-site. You start your day with a set daily checks and tasks in our PMS system, Opera, and will continue to handle reservations for both individual guests and leisure groups. You have a heart for hospitality and are eager to help customers by emphasizing their needs. You are able to anticipate with the best suitable solutions for every problem. Not afraid to take the telephone!
PROFILE
· Strong administration and communication skills; written and verbal
· Team player with a heart for guest love
· Pro-active person
· Detailed worker
· Fluent in English and Dutch or French
JOB OMSCHRIJVING
JOB TITEL: Reservations & guest service expert stage
DEPARTEMENT: Sales
RAPORTERING: Senior Sales Manager
TYPE: fulltime
PERIODe: Vanaf Januari 2027 (5 tot 6 maaden)
HET BUSINESS CONCEPT: Holiday Inn Brussels Airport – Conference Centre
· Modern hotel met 310 kamers
· 18 Event en vergader zalen + evenementen terras
· Bekend voor het organiseren van Pop-up event locaties
· “Team up for a brighter future, sustainability is a responsibility not a competition”
Why we do what we do: ‘Creating inspiring and sustainable moments together’
JOB OVERZICHT:
De Reservations en guest service expert is verantwoordelijk voor het helpen van gasten met vragen over ons hotel & services, plus de volledige administratieve flow van inkomende reservaties. Je werkt van maandag tot en met vrijdag on-site. Je start je dag met dagelijkse checks en taken in ons PMS systeem, Opera. Vervolgens zal je inkomende reservaties van zowel individuele als leisure groepen behandelen. Je hebt een hart voor guest love en staat steeds klaar om onze gasten verder te helpen met je empatisch denkvermogen. Je bent in staat om de best mogelijke oplossingen te zoeken voor onze gasten.
PROFIEL
· Sterke administratieve en communicatieve vaardigheden, zowel geschreven als verbaal
· Een teamplayer met een hart voor onze gasten
· Pro-actief persoon
· Gedetailleerd werker
· Kan zich vlot uitdrukken in het Engels en Frans of Nederlands
- Departamento: Responsable Relación Clientes
Sobre ti
- Idioma requerido: Francés.
La empresa
A modern, business-friendly hotel near Brussels Airport, with an easy access to the city center.
It's a free five-minute shuttle ride from Brussels Airport (BRU) to the stylish Holiday Inn® Brussels Airport hotel, where you can check in less than a minute at an automated kiosk. Drivers arriving off the E40 and E19 motorways can park in one of 260 secure outdoor spaces for a low daily rate. With Diegem train station only 500 meters from the hotel, you can get to Brussels city center in 15 minutes.
Free shuttles also run to and from the offices of major companies near the hotel. Diplomats and delegates are within reach of the NATO headquarters. With its 24-hour Business Centre, inclusive Wi-Fi and 16 meeting rooms, the hotel makes an ideal base for corporate visits.
Leisure guests are well located for weekend breaks in Brussels, with the Grand Place and the Magritte Museum less than 10 km away. It's a short hop by train to buzzing bars serving the best Belgian beers.
For a morning warm-up or an evening wind-down, you can head to the hotel Fitness Centre and spa. You can start your day with a breakfast buffet and end it with an extensive dinner menu at our brand new restaurant, Kreative Kuisine.
