Franchise Hotel - Hotel Services Team Member

Hotel Brand: Vignette Collection
Location: Australia, Queensland, Brisbane

Hotel: Hotel X Brisbane Fortitude Vly - (BNEFV)

Job number: FRBNEFV3011

About Us

At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time.  You will love to have fun and look for ways to say yes.  Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time!  You will enjoy being surrounded by luxury and understand the importance of the finer details.

Your day to day

Your positive attitude, and genuine desire to connect with people will ensure every guest feels truly valued. An organized and systematic approach to work, coupled with a meticulous eye for detail will see you easily succeed in this role. We're a dynamic team that effortlessly juggles multiple tasks and are quick to respond to guest needs, whether it's valet parking, room service, or concierge requests. We're not just hosts; we're also local experts, providing insights on sports events, attractions, and the finest local dining options. The world comes to us, and we embrace the diverse nature of our guests and collaborate seamlessly to ensure every stay guarantees an unforgettable Hotel X experience.

What we need from you

We're seeking individuals who have a passion for the hotel industry and / or experience in luxury service or similar high-level customer focused industries.  Demonstrated capability of forging strong relationships, a service-oriented mindset, resilience and flexibility are key.  Familiarity with Opera or other Hotel PMS is a bonus.  Knowledge of the local area to provide guest recommendations is highly valued. If you hold an open or manual driver's license and an RSA, you're jumping straight to the top of the list!

 

This role is Full Time and flexibility to work a rotating roster is essential.

What we offer

As a valued member of our dynamic team, you will have access to: 

• Fun!!!  Enjoy team building, regular events, and a vibrant atmosphere 
• The IHG Employee Room Benefit & Friends and Family Program  

• Sales incentives and recognition schemes  
• Hotel X pays for 100% of 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources 
• Career development, mentoring and community support opportunities  
• The chance to experience a unique Hotel environment, a little different to the norm!

Come and discover the ultimate experience of luxury, hospitality and style at Hotel X.  Email your cover letter and resume to  hr@hotelx.com.au . 

 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.