Implementation Specialist

⭐ About the role

We are looking for an Implementation Specialist who leads the successful onboarding of our software solutions, either on-site or remotely, ensuring a seamless implementation tailored to each client’s operational needs. 

Reporting directly to the Quality Director, this is a position where you work collaboratively with Sales and Support teams and with stakeholders, actively participating in the configuration and implementation of our software.

🎯 Your mission:

• Design and present comprehensive project onboarding plans for each client, based on contracted modules and specific requirements.
• Guide clients to complete the required configuration files on time, enabling accurate system setup and customization according to their needs.
• Collaborate closely with new clients to gather requirements for building their live environment and configuring the system to optimize operational workflows.
• Configure and calibrate the software solution to reflect each hotel’s operational processes.
• Serve as the primary point of contact throughout the implementation, ensuring clear communication and efficient progress.
• Advise clients on adapting operational processes to align with our software solution.
• Manage multiple implementations simultaneously, prioritizing strategically to meet timelines. 
• Deliver comprehensive training and support during UAT/testing cycles.
• Collaborate with the Sales team during final stages for a smooth client handover.
• Identify implementation blockers and opportunities for process improvement.
• Create documentation to support client understanding and internal training needs.
• Develop deep product knowledge to address customer challenges and questions during and after implementation.
• Support live installations, ensuring timely issue logging communication, and resolution.

✅ Required qualifications:

• 2+ years of experience in a similar implementation role
• Strong hospitality industry background experience with hotel operations or hospitality tech platforms (PMS, Revenue Management, Channel Managers) preferred
• In-depth understanding of hotel operations and a passion for delivering exceptional customer service
• Excellent communication, presentation, and active listening skills
• Comfortable with technology and quick to grasp new technical concepts
• Knowledgeable about hotelier’s pain points, hospitality tech trends and competitive products
• Confident working with IT solutions, SaaS, and cloud-based platforms (no formal IT degree required)
• Proficient in Microsoft Office applications
• Willingness to travel internationally up to 50% of the time
• Fluent in Spanish, English and French both written and spoken. Additional language capabilities are a strong plus.
• Skilled at explaining system functionalities and benefits clearly, adapting tone and detail to the audience
• Strong project management skills, capable of managing multiple complex projects simultaneously
• Collaborative mindset while able to work independently

🤝 You'll thrive in this role if…

• You enjoy collaborating with interdisciplinary teams
• You possess clear and effective communication skills
• You can work both independently and as part of a team
• You have critical thinking skills and a focus on continuous improvement.
• You are curious and always looking for better ways to work
• You have a high work capacity and you balance the creative side with the functional side.
• You love traveling
• You are a very organized person 
• You have empathy, both for the user and for the needs of the company
• You have a growth mindset and want to thrive in a fast-paced international environment.
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🎁 What awaits you?

Impact and growth

Join a market leader that is growing globally.

Professional development opportunities

Be part of a company in an exciting stage of growth where staff contributions really matter.

Flexibility and balance

• Compact and flexible working hours that respect your personal life
• Choose your work style: in the office, hybrid, or fully remote
• A corporate culture that truly values ​​work-life balance and employee well-being.

Team and culture

• Collaborate with a young, fun, united and diverse team.
• Annual activities: functional and fun team building.
• Work with talented professionals in multiple countries and time zones.
• A supportive environment where ideas are heard and innovation is encouraged.

Compensation and benefits

• Competitive salary aligned with your experience, responsibilities and market standards.
• Professional development plan
• If you come in our office you’ll find unlimited free coffee

Our commitment

• We are an ethical company that guarantees equal opportunities for all. We value diversity and do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, or disability. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• We believe that different perspectives make us stronger and innovation thrives in inclusive teams.
• All decisions regarding selection, hiring, promotion, and compensation are based exclusively on the merits and abilities of the candidates and employees, as well as the needs of the business.

• Fluent level of Spanish, English, and French. Additional languages are considered a plus. If French is not available, fluent Portuguese or Italian will also be highly valued.
• Availability to travel up to 50% of the time. Onsite training sessions require implementation team members to travel regularly, typically every other week.
• Strong organizational skills, active listening, and teamwork abilities.
• Previous experience in hotels (especially in front office roles) will be highly valued.