AM - Concierge
Sobre el trabajo
Summary
1.Ensures that all Concierge and Bell Desk employees deliver the brand promise and provide exceptional guest service at all times.
2.Ensures that Concierge and Bell Desk employees provide excellent service to internal customers as appropriate
3.Ensures that all Concierge and Bell Desk employees are aware of current promotions, policies and other important information
4.Ensures that all Concierge and Bell Desk employees are familiar with the hotel’s products and services
5.Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
6.Personally and frequently verifies that guests are receiving the best possible service.
7.Spends time in Concierge and Bell Desk areas during peak periods to ensure that the area is managed well by the respective team and deliver the brand promise.
8.Establishes a rapport with guests maintaining good customer relationship
9.Maintains positive guests and colleagues interactions with good working relationships
10.Ensures all employees provide a courteous and professional service at all times.
1.Ensures that all Concierge and Bell Desk employees deliver the brand promise and provide exceptional guest service at all times.
2.Ensures that Concierge and Bell Desk employees provide excellent service to internal customers as appropriate
3.Ensures that all Concierge and Bell Desk employees are aware of current promotions, policies and other important information
4.Ensures that all Concierge and Bell Desk employees are familiar with the hotel’s products and services
5.Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
6.Personally and frequently verifies that guests are receiving the best possible service.
7.Spends time in Concierge and Bell Desk areas during peak periods to ensure that the area is managed well by the respective team and deliver the brand promise.
8.Establishes a rapport with guests maintaining good customer relationship
9.Maintains positive guests and colleagues interactions with good working relationships
10.Ensures all employees provide a courteous and professional service at all times.
- Departamento: Conserje
