Front Office Clerk (m/w/d)

Summary

In this position you will: 

• You warmly welcome our guests and ensure that everything runs smoothly at reception
• You handle telephone inquiries and market our customer loyalty program "World of Hyatt"
• Process guest feedback and no-show invoices
• You are responsible for cash payments

With us, you can expect a motivated team and a positive working atmosphere with a respectful "YOU" culture, coupled with a responsible area of responsibility and a workplace where you can live out your strengths.

Benefits:

-          Your daily benefits:

• Pool car sharing for use from home to work
• Transportation allowance or employee parking space in our garage
• Fair working hours which are recorded via an electronic time recording system - so you always have everything in view and your time at the hotel is precisely documented
• You have access to a wide range of training and well-being offers
• Central location with direct S-Bahn connection
• Free provision and cleaning of your uniform
• Staff canteen directly in the hotel
• Team and employee events

-          Your future is important to us:

• Regular development meetings, training opportunities as well as further training and exchange opportunities
• Hogarente Plus*
• Allowance for capital-forming benefits*
• Additional 50% dental insurance

-          To enjoy during your vacation:

• Explore the world**: Free nights and attractive employee rates are available to you at many Hyatt hotels around the world.

-          Further discounts & rewards:

• Discounts in our restaurants & bars - dine like our guests
• Rewards for recruited employees (Hy-Recruiter program)
• We offer you a wide range of corporate benefits

The Great Place to Work Institute© has repeatedly recognized Hyatt Hotels in Germany as one of the "Best Employers". The benefits we offer are as diverse as our team. Look forward to an environment where team spirit is lived and where you and your needs count.

 

* depending on length of service

** You only pay the tax

Qualifications

You are an ideal candidate if: 

• You have completed training in the hotel industry or have sound experience in guest reception
• You are familiar with common computer programs and ideally have already worked with Opera
• Your warm and authentic personality not only impresses guests, but also colleagues
• You are service-oriented, love the hotel industry and are a host with joy and heart
• You have a very good command of German and English