Guest Experience Manager - Alila Wuzhen
Sobre el trabajo
Summary
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
Guest experience Manager has as its key objective the continual improvement of the Guest Experience and Online Reputation of the hotel, monitoring performance and guest feedback, being the Voice of the Guest at the hotel, supporting GM and HODs on achieving positive results and defined Guest Experience target
Qualifications
Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. ·
Well developed communication and customer relations skills.
Please ensure that you have discussed your interest in this position with your Human Resources Department before you apply online.
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
Guest experience Manager has as its key objective the continual improvement of the Guest Experience and Online Reputation of the hotel, monitoring performance and guest feedback, being the Voice of the Guest at the hotel, supporting GM and HODs on achieving positive results and defined Guest Experience target
Qualifications
Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. ·
Well developed communication and customer relations skills.
Please ensure that you have discussed your interest in this position with your Human Resources Department before you apply online.
- Departamento: Atención al cliente
