Host - Concierge
Sobre el trabajo
Summary
§ 确保遵循品牌承诺并始终提供优异的对客服务。
Delivers the brand promise and provide exceptional guest service at all times.
§ 适时的为其他部门员工同样提供优质的服务。
Provides excellent service to internal customers as appropriate.
§ 熟悉掌握酒店的产品知识、服务标准及酒店政策。
Be familiar with the hotel’s products and services and policies.
§ 礼貌并有效地处理客人和员工的投诉或询问，将客人投诉立即汇报至助理经理或礼宾部经理。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager / Concierge Manager immediately.
§ 保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
§ 确保客人信息的历史记录得到精确的维护。
Ensures that guest history records are accurately maintained.
§ 确保遵循品牌承诺并始终提供优异的对客服务。
Delivers the brand promise and provide exceptional guest service at all times.
§ 适时的为其他部门员工同样提供优质的服务。
Provides excellent service to internal customers as appropriate.
§ 熟悉掌握酒店的产品知识、服务标准及酒店政策。
Be familiar with the hotel’s products and services and policies.
§ 礼貌并有效地处理客人和员工的投诉或询问，将客人投诉立即汇报至助理经理或礼宾部经理。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager / Concierge Manager immediately.
§ 保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
§ 确保客人信息的历史记录得到精确的维护。
Ensures that guest history records are accurately maintained.
- Departamento: Conserje
