SPA Therapist
Sobre el trabajo
Summary
Operations
Administrative
Health and Safety:
Financial
Associate Relations:
Guest Service:
Other Duties:
Core Skills
The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes
The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
Qualifications
Operations
Administrative
Health and Safety:
Financial
Associate Relations:
Guest Service:
Other Duties:
Core Skills
The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes
The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
Operations
- To massage clients maintaining the clients comfort at all times.
- Perform all body treatments, as certified/ trained to do so.
- Be on time for appointments and thoroughly review appointments after completing each massage.
- Keep work area clean and neat at all times.
- Maintain an ample inventory of all products necessary to perform all treatments offered.
- The ability to courteously interact and answer all facility related questions with members and guests.
- Perform loofah treatments and herbal wraps as required.
- Be aware of current trends in body treatment and aesthetic industry.
- Serve as catalyst to promote spa services to members and hotel guests.
- Maintain current professional licenses.
- Ensure individual is well versed in all aspects of the Spa's operations i.e. business telephone usage, guest relations, spa services (massage, loofah, facial, etc.), Retail sales.
- Report dysfunctional equipment to Manager.
- Assist in the operations of departments as required such as; Fitness, Facility Operations, etc...
Administrative
- Adherence to Standard Operating Procedures Manual.
- To maintain inventory of supplies for the operation of the treatment rooms.
- To attend monthly departmental communication meetings.
Health and Safety:
- Adherence of departmental Emergency Procedures/ Safety Manual.
- Maintain equipment for Aesthetics and personal equipment in safe and sanitary condition.
Financial
- To ensure efficient billing of service to clients.
Associate Relations:
- To ensure maintenance of a positive relationship with all departments in the hotel.
- Responsible for being trained in all facility operations.
- To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety.
- Responsible for understanding all departments training in pertinent emergency procedures and ensuring all departments are well versed in operations (cross training).
Guest Service:
- To ensure the facility is in peak condition at all times (operations and cleanliness).
- To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority.
Other Duties:
- To carry out any other duties and responsibilities as assigned.
Core Skills
- Produces Quality Work
The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes
- Achieves Results
The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
- Promotes Teamwork and Collaboration
The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
- Communicates Effectively
The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
- Shows Initiative and Resourcefulness
The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
- Focuses on Customers
The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
Qualifications
Operations
- To massage clients maintaining the clients comfort at all times.
- Perform all body treatments, as certified/ trained to do so.
- Be on time for appointments and thoroughly review appointments after completing each massage.
- Keep work area clean and neat at all times.
- Maintain an ample inventory of all products necessary to perform all treatments offered.
- The ability to courteously interact and answer all facility related questions with members and guests.
- Perform loofah treatments and herbal wraps as required.
- Be aware of current trends in body treatment and aesthetic industry.
- Serve as catalyst to promote spa services to members and hotel guests.
- Maintain current professional licenses.
- Ensure individual is well versed in all aspects of the Spa's operations i.e. business telephone usage, guest relations, spa services (massage, loofah, facial, etc.), Retail sales.
- Report dysfunctional equipment to Manager.
- Assist in the operations of departments as required such as; Fitness, Facility Operations, etc...
Administrative
- Adherence to Standard Operating Procedures Manual.
- To maintain inventory of supplies for the operation of the treatment rooms.
- To attend monthly departmental communication meetings.
Health and Safety:
- Adherence of departmental Emergency Procedures/ Safety Manual.
- Maintain equipment for Aesthetics and personal equipment in safe and sanitary condition.
Financial
- To ensure efficient billing of service to clients.
Associate Relations:
- To ensure maintenance of a positive relationship with all departments in the hotel.
- Responsible for being trained in all facility operations.
- To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety.
- Responsible for understanding all departments training in pertinent emergency procedures and ensuring all departments are well versed in operations (cross training).
Guest Service:
- To ensure the facility is in peak condition at all times (operations and cleanliness).
- To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority.
Other Duties:
- To carry out any other duties and responsibilities as assigned.
Core Skills
- Produces Quality Work
The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes
- Achieves Results
The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
- Promotes Teamwork and Collaboration
The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
- Communicates Effectively
The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
- Shows Initiative and Resourcefulness
The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
- Focuses on Customers
The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
