前台主管

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Shaanxi, Xi'an

Hotel: Xi'an (SIAZQ), No. 1 Zhu Que Zhong Road, 710061

Job number: 123492



岗位职责

• 进行有效的交接班简报工作，以明确酒店活动和运营要求 Conducts shift briefings to ensure hotel activities and operational requirements are known 
•  
• 在当班期间监督前厅部运营情况，包括：Supervise front office operations during assigned shift including:
  • Maintenance of guest information 维护客户信息
  • Maintenance of information about local events 维护当地活动的信息 
  • Compile occupancy statistics 统计入住情况
  • Supervise group bookings 监督团组预订情况
  • Assisting with serious complaints 协助解决严重投诉问题
• 在当班期间监督收银活动，包括：Supervise cashiering activities during shift including: 
  • Cash handling and Pos procedure 现金处理和刷卡业务程序
  • Dealing with irregular payments 处理非法支付情况
  • Instructing staff in credit policies and facilities 就信用政策和设备对员工进行指导
  • Instructing staff in cash security procedures 就现金安全程序对员工进行指导
  • Carry out debtor control 实施应收帐款控制
  • Supervise the cashiering system 对收银系统实施监管

学历

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
• 具有酒店行政管理，酒店管理或相关的大专学历或专业证书。

技能要求

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Proficient in the use of Microsoft Office and Front Office System 熟练使用微软办公软件和前台系统
• Problem solving and organizational abilities 具有解决问题和组织能力 技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Proficient in the use of Microsoft Office and Front Office System 熟练使用微软办公软件和前台系统
• Problem solving and organizational abilities 具有解决问题和组织能力

经验

• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.