鲜艳餐厅迎宾员 Xianyan Hostess / Host

Hotel Brand: HUALUXE
Location: China, Beijing, Kunshan

Hotel: Kunshan Huaqiao (SHAKH), Building A, No.888 Shangyin Road, Huaqiao Town, 215332

Job number: 111315



job overview职位概述

• To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.

在餐厅适当的欢迎宾客和有可能的宾客，使用技能和个人的社交技巧使客人获得最好的体验。

• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   

遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

 

 

At HUALUXE®, we want our guests to feel accomplished and respected. To help them we need you to offer intuitive Chinese hospitality and:

• Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol. 
• Respect and Recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.
• Help Accomplish  – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.

在 华邑® 酒店，我们让我们的客人感到事业通达，尊重认同。为了达到这个目标，我们需要你提供知礼尊客的中华待客之道，同时还要：

• 尽显中华礼仪 –  向客人展示我们标志性的欢迎，并用谦恭得体的中华待客之道来款待我们的客人。
• 表达尊重认同 –  通过为客人提供量身定制的服务来认知客人，顺应客人偏好，从而彰显客人独一无二的尊贵身份。
• 协力成就事业 –  充分理解我们客人的事业及社交需求，主动行动，提供高效准确的服务，力求超越客人期望。

Duties and Responsibilities工作职责

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：

• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。

• Ensure restaurant operating equipment is clean and in working order

确保餐厅运营设备的清洁并正常工作。

• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

按照酒店的规定保持工服和个人仪表的高标准。

• Welcoming guests to the Restaurant, by using the Restaurant name

迎客人光临餐厅，使用餐厅的名称。

• Inquiring if they have a reservation and noting it in the reservation book if they do

询问客人是否有预订，如有预定在预订册上做记录。

• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。

• Being attentive to guest requests

周到的满足客人要求。

• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。

• Take telephone bookings and document in the Reservation book according to restaurant standards

接听电话订位并按餐厅的规范在预订冊上记录。

• Train wait staff and bus staff in hostess standards

按领位员的标准培训员工。

• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。

• Maintain responsibility of cleanliness of hostess stations 

保持迎宾台的清洁。

• Maintain responsibility of cleanliness of all menus and drink menus

保持所有菜单和饮料单的清洁。

• Assist with beverage service

协助饮料服务。

• Assist with food service

协助食品服务。

• Maintain detailed knowledge of menu, including daily specials

对菜单有具体的了解，包括每日特价。

• Ensure tables are cleared quietly and efficiently

确保迅速且高效的清理餐桌。

• Carry food and beverage trays in a safe manner to minimize breakages

安全的举餐盘使破损将到最低。

• Complete dockets accurately and clearly

准确和清楚的填写收据。

 

• Maintain current information on all general activities of the hotel

了解当前酒店所有的活动。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At HUALUXE®️ Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As the first upscale international hotel brand designed around Chinese guests, our colleagues don’t just acknowledge our values, they enhance them. 

Etiquette. Rejuvenation in nature. Recognition of status. Enabling spaces. These are what our guests come for. What they expect and what we’ll enable you to deliver. In every action, every interaction, and every detail of our luxury design and service.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.