Bellman

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Singapore, Singapore

Hotel: Changi Airport (SINCP), 75 Airport Boulevard 01-01, 819664

Job number: 121177



As a Bellman, you are the first point of contact with our guests as they enter the hotel. Your friendly personality will spark joy to our guest and make their welcome experience a truly experience one. You are passionate to deliver true hospitality. You are in the know and always ready to assist our guests, either with their baggage delivery or call for a transportation for them to explore Singapore.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Start first impression of guests by assisting them from the taxi/car/transportation
• Assist arriving and departing guests by opening and closing car and taxi doors
• Be aware of daily arrivals and departures with emphasis on VIPs
• Communicate with different departments to welcome VIP guests
• Assist guests with the check in and out process via the self-check in kiosks
• Guide the guests through the steps and complete the check in process via the kiosk and able to refer the guest to the reception when needed
• Understand the sequence of the check-out process and able to guide the guest through it and able to answer basic billing enquires
• Able to provide basic information of the room e.g. directions, room type and basic features
• Be knowledgeable about the hotel and places of interest in Singapore

What we need from you

• A minimum qualification in GCE O levels
• Able to work rotating shifts, including night shifts
• Able to stand long hours and lift weights of at least 10kg
• Independant and motivated individual with friendly personality

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.