Busperson Casa Chi

Hotel Brand: InterContinental
Location: United States, Illinois, Chicago

Hotel: Chicago Magnificent Mile (ORDHA), 505 North Michigan Ave, 60611

Job number: 125200



RELATIONSHIPS:

1. Reports directly to the Bar Manager
2. Co-operates & communicates with other employees.
3. Interacts with guests as appropriate.

DUTIES AND RESPONSIBILITIES:

1. Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
2. Maintain constant flow of communication with and to the team.
3. Sets up tables according to standard.
4. Removes dirty dishes from tables.
5. Sorts and exchanges soiled linen.
6. Welcomes, greets and seats all guest when needed.
7. Ability to listen and follow up to all guest requests.
8. Cleans and replenishes guest supplies.
9. Restocks stations throughout the day as needed.
10. Prepares bread station in the pantry (AM) or outside (PM). 
11. Polishes glassware, chinaware, cutlery, etc. 
12. Assist with the service when possible and/or as needed. 
13. After each meal clean properly the station and floor as needed.
14. Replenish cupboards with tablecloths, silverware, glasses etc.
15. Restock coffee station with cups and clean it after each shift. 
16. Performs related duties and special projects as assigned.
17. At IHG we are committed to providing our employees with a safe, secure and healthy workplace.  
18. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
19. Assists in maintaining the cleanliness of the restaurant in all areas.
20. Communicates politely and display courtesy to guests.
21. Communicates to his/her manager any difficulties, guest comment and other relevant information. 
22. Establishes and maintains effective employee working relationships.
23. Attends and participates in daily briefings and other meetings as scheduled.
24. Attends and participates in training sessions as scheduled.
25. Perform other duties, tasks and special projects as assigned.
26. Helps a Bartender to produce beverages according to the standard   recipes and to control the issuing of beverages. 
27. Communicates politely and display courtesy to guests.
28. Communicates to his/her superior any difficulties, guest comment and     
29. Other relevant information. 
30. Establishes and maintains effective employee working relationships.
31. Attends and participates in daily briefings and other meetings as scheduled.
32. Attends and participates in training sessions as scheduled.
33. Prepares food & beverage material and equipment needed for the service in advance.
34. Continues to restock the Bar during the shift and ensures Bartender has all the tools needed throughout the night.
35. Ensure working area is always clean.
36. Follows proper closing procedure: 
37. Cleans & restocks the Bar after last call and ensure it is ready to use for the next morning. Locks coolers & storerooms by the end of the shift.
38. Follows proper key handling procedure.
39. Performs duties noted on the daily tasks & cleaning schedule.
40. At IHG we are committed to providing our employees with a safe, secure and healthy workplace.  It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
41. Implements the hotel and department regulations, policies and procedures including but not limited to:

• House Rules and Regulation
• Health and Safety
• Grooming
• Quality 
• Service 
• Hygiene and Cleanliness 
• Perform other duties, tasks and special projects as assigned.

QUALIFICATIONS:

Essential:

• Must be able to speak and understand English.
• High School diploma or equivalent
• Food Hygiene awareness and at least basic training.
• Ability to communicate in English with guests.
• Ability to compute basic mathematical calculations.
• Ability to provide legible written communication. 

Desirable:                    

• Food Hygiene certificate.
• First aid awareness.
• Possess a friendly, upbeat & outgoing personality.

Essential Skills:

• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize and follow through.
• Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
• Ability to work under pressure. 
• Ability to work an 8-hr shift in all types of conditions pertinent to the job.
• Ability to work with all products and equipment prescribed.
• Ability to comprehend instructions.
• Ability to work cohesively with co-workers as part of a team.
• Ability & willingness to perform job tasks according to established standards.
• Must be flexible and able to work nights, weekends, and/or holidays as required.

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.