Cluster Director of Rooms (Crowne Plaza & Holiday Inn and Suite Vientiane)

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Laos, Vientiane

Hotel: Vientiane (VTECP), 20 Samsenthai Road, Nongduang Nua Village, 01000

Job number: 124616


We’re looking for a Cluster Director of Rooms for Crowne Plaza & Pre-opening Holiday Inn and Suites Vientiane , responsibility for the efficient operation of the Rooms department to provide exceptional products and services within brand operating standards.

 

A little taste of your day-to-day:

• Continually focus on the rejuvenation of rooms experience by keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering.  
• Instill a cost-focused philosophy through training and education.  
• Lead a team of engaged and experienced managers within the departments (Front Office, Housekeeping, Spa & Leisure) who each manage their own teams on a daily basis to provide the Crowne Plaza and Holiday Inn exceptional standards of operation and service.  
• Establish and deliver pre-established financial returns related to revenue generation and profitability. 
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

What We need from you:

• Bachelor’s degree in Hospitality or Hotel Management or Business Administration or equivalent and five years guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience..  
• Pre-Opening experience preferred
• Communicates in written and spoken English 
• Excellent interpersonal, communication and organizational skills  
• Strong leadership skills, with the ability to engage, train and coach a team to achieve great result
   

What you can expect from us:

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

 

So, join us at Crowne Plaza and Holiday Inn & Suite Vientiane, and you’ll become part of our ever-growing IHG family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

 

Please send your update cv to: pareesa.jiannitithorn@ihg.com
The shortlisted candidates will be contacted for further interview appointment.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.