Cluster Reservations Manager

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Netherlands, Amsterdam

Hotel: Amsterdam - South (AMSPC), George Gershwinlaan 101, 1082 MT

Job number: 125712



Key Responsibilities:
Staff Management: Supervise and train reservation staff, including reservation agents and clerks.
Reservation System Management: Maintain and optimize reservation systems (e.g., property management system), ensuring accuracy of bookings and availability.
Guest Interaction: Handle guest inquiries and concerns regarding reservations, ensuring exceptional customer service.
Inventory Management: Monitor room availability and rates, implementing strategies to maximize occupancy and revenue.
Responsible for loading and maintaining rates, packages and tracking codes in the Property Management system.
Responsible for regular monitoring of room categories in the PMS system, to ensure revenue maximization and potential yield management opportunities.
Manage Group Reservations Coordination and the processes, to ensure adherence to the Sales Contract terms, ensure the highest level of meeting planner and guest satisfaction whilst maximizing room inventory and ADR.
Forecasting and Reporting: Analyse reservation trends, generate reports, and forecast future demand to inform pricing and inventory decisions.
Maintain awareness of budgetary goals, occupancy and revenue forecasts and react in an immediate manner to changes in market conditions and/or any condition that would otherwise alter the current selling strategies, relative to transient business.
Understand the competitive market place and implement approaches to ensure hotels stays ahead of their local markets.
Collaboration: Coordinate with other departments (e.g., sales, front office) to ensure seamless guest experiences and efficient operations.
Quality Assurance: Ensure accuracy of reservation data and adherence to hotel policies and procedures.
Marketing and Sales Support: Assist in promoting hotel services and packages, collaborating with marketing and sales teams as needed.
Training and Development: Conduct ongoing training programs to enhance the skills and performance of reservation staff.
Gives regular feedback to reservations agents on their sales performance and ways to improve conversion of calls to bookings.
Promote team spirit and encourage excellence in telephone sales and service performance among all reservations staff. Works one-on-one with reservations agents to improve their sales techniques as well as ensures an ongoing coaching, training, and development of staff.

Requirements:
· Relevant degree in hospitality management, business administration, or related field (preferred).
· Previous experience in hotel reservation management or related role.
· Strong communication, leadership, and organizational skills.
· Proficiency in reservation management systems and Microsoft Office Suite. Knowledge of Opera and Delphi is a plus.
· Ability to work under pressure and handle multiple tasks simultaneously.
· Attention to detail and commitment to delivering exceptional guest experiences.
· Excellent organisation and planning skills

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room and F&B discounts, performance-based incentives and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.