Food & Beverage Supervisor

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Philippines, Quezon City

Hotel: Manila Galleria (MNLCP), Ortigas Ave, Corner Asian Development Bank Ave, 1100

Job number: 121668



Your primary responsibilities include: 

 • Work closely with and assist the Food and Beverage & Restaurant Manager and other F & B Supervisors in the day to day operation of our a la carte Restaurant and Bar  

• Greet and seat guests with a smile 

• Set-up, maintain, cleaning and pack-down of work areas according to procedures and standards • Food and beverage service to the Restaurant and Functions departments 

• Take meal orders, explain menu items and serve food and beverage items to guests tables and follow hygienic food practices at all times 

• Supplying, dispensing or mixing of beverages, cleaning of bar areas and equipment, preparing the bar for service, taking beverage orders and serving drinks

 • Monitor the quality and consistency of all food served from the Kitchen 

• Arrange and re-arrange indoor and outdoor Restaurant and Functions furniture to suit business needs and customer requests

 • Respond to guest enquires and requests and resolve customer complaints in a timely, friendly and efficient manner according to departmental guidelines 

• Ensure departmental policies and procedures are implemented and followed and schedules/checklists are completed according to requirements  

• Operate POS system and take payment for guest accounts 

 • The delivery and coordination of food and beverage service to the Restaurant  

• Assist in the Functions department when required including set up, de set and food and beverage service  • Supervision and coordination of food and beverage staff 

• Monitor rosters and manage wage costs 

• Resolve customer complaints according to departmental guidelines 

• Ensure revenue for the shift is accounted for and daily balancing activities Ensure departmental policies and procedures are implemented and followed 

 • Assist with maintaining and improving departmental operating standards

 • Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.

 • Ensure departmental schedules and checklists are completed according to departmental requirements  

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.