Front Desk Agent

Hotel Brand: InterContinental
Location: Jordan, Amman

Hotel: Amman (Jordan) (AMMHA), Islamic College Street, P.O. Box 35014, 11180

Job number: 111768



DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS
• Be familiar with all guest rooms to ensure rooms sales are maximised in accordance with selling strategies.
• Process all cashiering transactions in accordance with Front Office Accounting Standards.
• Responsible for float and ensure all accounting procedures are adhered to.         
• Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly 
• Follow all Credit Policy and procedures

PEOPLE:

• Be involved and contribute at team meetings.

GUEST EXPERIENCE:

• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Be aware of functions, facilities, promotions and events taking place in the hotel
• Receive, process and confirm all reservations whether inbound or outbound
• Maintain all documentation as required.
• Liaise and follow up any actions required for guests.
• Control and monitor the allocation of rooms
• Courteously handle all incoming and outgoing telephone calls for guests and staff
• Ensure correct billing of all telephone charges to guests and monitor all administration extensions
• Process wake up calls 
• Maintain guests voice mail system and manual message system
• Maintain all additional equipment required for all voice communication 
• Receive guest enquiries and appropriately handle and log 
• Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.
• Maintain parcel log and follow procedures.
• Maintain log for all incoming / outgoing keys.
• Maintain privacy of guests with reference to room numbers, names, nationality, etc.
• Weekly safe box inventory.
• Update guest registration cards, update guest profile.
• Report anything considered as health or safety hazard & be aware of the IHG Health & Safety Policy  

 

 

            

RESPONSIBLE BUSINESS:

 

• Follow acceptable practices as required by company policy and procedures.
• Be fully conversant with all hotel emergency procedures

 

 

ACCOUNTABILITY

 

This is a job in a large full-service, luxury, or resort hotel.  With a goal to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.