Guest Services Agent 宾客服务接待员

Hotel Brand: Holiday Inn
Location: China, Beijing, Changchun

Hotel: Changchun Jingyue (CGQCJ), No. 3070 Jingyue Road, Nan Guan District, 130000

Job number: 123634



•Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
•Registers and rooms all arrivals according to established procedures.
•Maintains intimate knowledge of departmental standards and procedures.
•Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
•Maintains cashier float and ensures accurate daily report of all money received.
•Cashes hotel guest’s personal and travelers checks and assists with currency exchange.
•Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand .
•Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy. 

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.