Hostess / Host 迎宾员

Hotel Brand: Vignette Collection
Location: China, Shanghai

Hotel: Shanghai Snow World Hotel (SHAGN), No.1 Lane 399, Yinfei Road, Nanhui New Town, Pudong New Area, 200135

Job number: 120112

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
• 在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
• 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范
• Ensure restaurant operating equipment is clean and in working order
• 确保餐厅运营设备的清洁并正常工作
• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
• 按照酒店的规定保持工服和个人仪表的高标准
• Welcoming guests to the Restaurant, by using the Restaurant name
• 迎客人光临餐厅，使用餐厅的名称
• Inquiring if they have a reservation and noting it in the reservation book if they do
• 询问客人是否有预订，如有预定在预订册上做记录
• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
• 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录
• Being attentive to guest requests
• 周到的满足客人要求
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐
• Take telephone bookings and document in the Reservation book according to restaurant standards
• 接听电话订位并按餐厅的规范在预订冊上记录
• Train waits staff and bus staff in hostess standards
• 按领位员的标准培训员工
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor
• 周到的为客人服务，并尽可能解决客人的投诉，向上级报告所有事件
• Maintain responsibility of cleanliness of hostess stations 
• 保持迎宾台的清洁
• Maintain responsibility of cleanliness of all menus and drink menus
• 保持所有菜单和饮料单的清洁
• Assist with beverage service
• 协助饮料服务
• Assist with food service
• 协助食品服务
• Maintain detailed knowledge of menu, including daily specials
• 对菜单有具体的了解，包括每日特别菜品
• Ensure tables are cleared quietly and efficiently
• 确保迅速且高效的清理餐桌
• Carry food and beverage trays in a safe manner to minimize breakages
• 安全的举餐盘使破损将到最低
• Complete dockets accurately and clearly
• 准确和清楚的填写收据
• Maintain current information on all general activities of the hotel
• 了解当前酒店所有的活动

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.

We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. 

Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.