Front Office Supervisor

Are you a dynamic leader with a passion for hospitality?

We are recruiting Front Office Supervisor to join our vibrant team!

voco Malta is looking for charming, confident and open-minded individual who will do extra step to exceed guest expectations.

As Front Office Supervisor, you'll have a good knowledge of our facilities and services, and you’ll be responsible for assigning work and ensuring the completion of daily tasks in the front office day-to-day operations to deliver an outstanding service to our guests. 

Further duties and responsibilities include but are not limited to:

·        Oversee daily front office operations, ensuring exceptional guest experiences.

·        Lead and mentor front desk staff, fostering a positive and efficient work environment.

·        Handle guest inquiries and resolve issues with a friendly and professional demeanor.

·        Manage check-in and check-out processes, ensuring accuracy and efficiency.

·        Collaborate with other departments to enhance guest satisfaction.

·       Ensuring regular and VIP Guests are recognized and that the Front Office team promotes the hotel brands loyalty scheme.

·        Maximizing room occupancy at the best rates and using up-selling techniques to promote hotel services and facilities.

Qualifications:

·        Previous experience in hotel front office operations or a similar role.

·        Strong leadership and communication skills.

·        Ability to multitask and work in a fast-paced environment.

·        A passion for providing outstanding customer service.

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people