IT - Manager
Sobre el trabajo
An exciting opportunity has arisen for an IT - Lead to join the Jumeirah Capri Palace for the summer season 2026.
This role will provide first level user support for back of house users and Hotel guests on various IT and AV systems and business applications within an agreed SLA and will egister all enquiries reported by users co-ordinating a rapid and appropriate response.
Key responsibilities:
- Lead Customer Experience, Operational Excellence, and Digital Channels portfolios using Agile methodologies for predictable, high-quality delivery and continuous improvement.
- Develop and implement property-specific IT plans aligned with Group IT strategy, ensuring SLA adherence and quality controls.
- Manage the property’s IT deliveries by swiftly resolving impediments and adapting to changes effectively.
- Collaborate with Group IT to integrate hotel systems, cybersecurity, and enterprise architecture initiatives within the property.
- Facilitate issue resolution and risk management, escalating as necessary to advisory committees.
- Ensure compliance with IT standards, operational processes, security protocols, and data protection policies.
- Enhance end-user and customer support, striving for optimal service availability and uptime.
- Improve Wi-Fi connectivity across Jumeirah properties to meet high standards of service.
- Implement cloud strategies to streamline IT infrastructure management at the property level.
- Evangelize digital adoption internally and externally, prioritize customer experience, identify disruptive trends, and drive innovation culture through training and coaching.
- Possibility of accommodation
- About the Benefits: We offer generous benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry: Colleague Food & Beverage discounted rates Career Development Reduced hotel rates across our properties globally Accommodation facilities Parking facilities Meals on duty Uniform laundry services
- Departamento: Informática y tecnología
Sobre ti
The ideal candidate for this position will have the following experience and qualifications:
Essential:
- Bachelor’s degree in Information Technology, Computer Science or equivalent from an accredited and renowned University.
- 6 - 8 years of experience in IT Hospitality within the luxury industry.
Desirable:
- Microsoft Certified Professional (MCP) or equivalent professional certification.
- Idioma requerido: Inglés.
La empresa
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia and Africa.
In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences.
Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.
Jumeirah Capri Palace is a serene retreat in Anacapri, the most authentic and unspoilt part of the island.
Blending palazzo-style architecture with contemporary art, the hotel features curated interiors, a private collection of modern works, and art-inspired suites.
Guests can enjoy refined dining, a rooftop lounge with sea views, and a beach club near the famous Blue Grotto.
The hotel also offers personalised wellness programmes in a peaceful Mediterranean setting.
